Habeeb Bankole

Experience

• 

  NYSC

  Feb 2009 - Mar 2010

  Teacher

  Prepared teaching materials.Delivered lessons.Maintained records.

• 

  E-Green Limited

  Feb 2009 - Feb 2010

  Research/Event Coordinator

  Coordinated venue management, stand designers, contractors & equipment hire.Carried out post event evaluation which included data entry & analysis & producing reports for events stakeholders.Liaised with clients for the production of banners, flyers, posters & brochuresConducted Information & data retrieval searches using electronic databases.Presented & disseminated research results both orally & writing.

• 

  Federal Ministry of Internal Affairs

  Feb 2009 - Feb 2010

  Registration Officer

  Headed and coordinated the activities of a national identity card registration booth.Sourced and secured the service of a laboratory; where applicants' blood groups were determined.

• 

  Joint Komputer Kompany (JKK)

  Jan 2014 - Apr 2014

  Customer Care

  Validated and verified MTN sim card registration information.Listened and escalated issues of customers to be resolved to appropriate quarters.Edited sim card registration.

• 

  IROKOtv

  Jun 2014 - Aug 2016

  1. Resolved Customer Inquiries and Issuesi. Responded to customer questions and concerns across phone, email, and chat, providing clear and concise assistance on product and service-related inquiries.2. Troubleshot and Solved Technical Problemsi. Diagnosed and resolved technical issues by guiding customers through step-by-step solutions, escalating complex cases as needed.3. Managed Customer Accounts and Billingi. Handled customer account updates, processed billing inquiries, and facilitated service modifications to meet individual needs.4. Educated Customers on Product Usei. Delivered in-depth product guidance, helping customers maximize the value of their purchases and make informed decisions.5. Documented and Tracked Interactionsi. Maintained detailed records of customer interactions in CRM systems, ensuring consistency and continuity in customer support.6. Collected and Reported Customer Feedbacki. Gathered and documented customer feedback, highlighting common issues and valuable insights for product improvement.7. Prioritized Customer Satisfaction and Retentioni. Engaged with customers to ensure their needs were met, followed up to confirm resolution, and contributed to high customer satisfaction rates.8. Supported Team and Process Improvementsi. Collaborated with team members to streamline processes, improve response times, and enhance the overall customer experience. Show less

  • Support Hero | Account Management | Customer Care, Experience & Retention

    Jun 2014 - Aug 2016

  • Customer support

    Jun 2014 - Aug 2016
• 

  ROK Studios

  Sept 2016 - Oct 2022

  On Air Scheduler
• 

  THEMA Nigeria (ROK Studios)

  Jan 2022 - now

  Senior Program Planner

  1. Monthly Scheduling: Developing and maintaining detailed programming schedules, including the planning of special events and seasonal content for linear channels.2. Workflow Optimization: Identifying and implementing improvements to streamline the scheduling process, enhancing overall channel operations.3. Collaboration with Sales: Working closely with the advertising sales team to align programming with commercial placement schedules, ensuring all revenue obligations are met.4. Playlist Creation: Producing daily playlists for playout and transmission, ensuring content runs smoothly without disruption.5. Programming Highlights: Curating and creating monthly programming highlights for each channel to drive audience engagement and improve viewer retention.6. Schedule Execution: Managing the execution of scheduled programming changes within the scheduling database, ensuring accuracy and timeliness.7. Advertisement Scheduling: Optimizing ad placement to maximize revenue while meeting sales commitments and ensuring compliance with broadcasting standards.8. Regulatory Compliance: Reviewing on-air promotional materials to ensure they align with legal regulations and maintain consistent channel branding Show less