Edith Aceves

Experience

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  Circle K

  Aug 2015 - Aug 2016

  Customer Service Representative

  · Ensure excellence in customer service by listening to customers’ needs and making they are exceeded. · Work outdoors to ensure clean outdoor environment· Conduct point of sale transactions· Organize inventory into designated areas

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  Emergence of Communication Lab - UC Merced

  Jan 2016 - Jul 2017

  Research Assistant

  · Identified and maintained lists of potential research subjects in accordance with study objectives and parameters· Assisted in the development of interview schedules; contacted potential subjects to introduce and explain study objectives and protocol, and to arrange interviews, either in person or by telephone· Maintained accurate records of interviews, safeguarding the confidentiality of subject· Verified data to ensure completeness and accuracy of information, and entered data into a computer database for subsequent analysis; prepare reports and presentations on data· Traveled to field sites to collect and record data as appropriate to the specific objectives of the study Show less

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  Yablokoff-Wallace Dining Center

  Aug 2016 - May 2017

  Food Server

  · Improved customer experience by actively listening to their needs and greeting as they enter· Maintained composure when faced with a difficult situation; manage situation appropriately · Prepared and created food to be served to customers in timely manner· Collected supplies to restock inventory· Consistently work as a team to fulfill customer needs

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  Castle Air Museum

  Sept 2017 - Feb 2018

  Gift Shop Associate

  Protect establishment and patrons by adhering to safety policies along with keeping to cleanliness standardsKeep track of purchase orders and receipts Answer phone and transfer call when appropriate; Distribute mail to appropriate peopleAttended to customers and ensured that all guests know necessary informationWorked to resolve any issues that come up and ask appropriate peoples with questionsManage supplies to ensure inventory is consistently restocked

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  HOFFMAN ELECTRONIC SYSTEMS

  Feb 2018 - Mar 2020

  Alarm Operator

  Monitor and process alarm signalsWork with customers to meet their expectations and following appropriate proceduresContact public safety agencies to respond Provide technical support to customers with system issues over the phoneHelp authorized customers make changes to their personal informationAssist technicians and customers with testing and servicing alarm systems Work as a team to ensure best customer experience Educating customers on alarm system and signalsWork along side diverse individualsAble to communicate using written and oral manners in order to achieve best insights for customers Show less

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  Transdev North America

  Mar 2019 - Oct 2020

  Test Assistant

  Help to collect and set up testing suppliesSimulate interesting scenarios for testing of vehicle reactionsContinued use of safety protocols when working in testing environmentCommunicate with team in regards to concerns or questions

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  State of California

  Oct 2020 - Mar 2022

  Employment Program Representative

  Perform claim processing activities in accordance with laws, regulations, policies and precedent decisionsAuthorize and issue Unemployment Insurance benefit payments to eligible claimantsProvide prompt and courteous customer service ensuring accuracy to all UI customersInform claimants and employers of their rights and responsibilities under the Unemployment Insurance Program.Process customer inquiries and file claims in accordance with the Unemployment Insurance Manual and Department procedures. Show less

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  J. Marchini Farms | Joe's Premium Brand

  Apr 2022 - Sept 2022

  Accounts Payable Clerk

  Keep track of all payments and expenditures, including purchase orders, invoices, statements, etc.Paying vendors by scheduling pay checks and ensuring payment is received for outstanding creditRespond to all vendors enquiries regarding financePrepare vouchers listing invoice number, date, vendor address, item description, amounts and coding per accounting policies and proceduresPrint weekly checks following policies and procedures

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  Teacher's Pension Services, Inc.

  Jan 2023 - Jun 2024

  Accounting Assistant
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  California Department of Tax and Fee Administration

  Jul 2024 - now

  Tax Auditor