Dr. Renetta D.

Experience

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  Sprint

  Mar 2000 - Mar 2007

  Technical Services Analyst, Subject Matter Expert, Triage Member, Training Specialist

  Collaborated with customers on computer and network issues, diagnosing and implementing solutions. Provided remote analysis accelerating resolution of computer/network issues. Coordinated services, developing solutions to improve customer service and build retention.  Negotiated solutions with Event Management to minimize negative business impact.

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  Cater2uTravel

  Jul 2006 - Jul 2019

  Owner/Manager

  Analyzed customer needs, addressing customer/travel desires.  Researched and presented travel options to clients in order to meet their goals. Budgeted and forecasted finances for company and/or customers.  Educated clients to ensure compliance with federal, state, local and maritime laws when traveling.

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  Kaplan University

  Aug 2006 - Jul 2008

  Online Adjunct Instructor

  Taught Introduction to the Internet, Microsoft Windows and Microsoft Office Suite.  Developed, presented and discussed curriculum with University Administration. Created PowerPoint class presentations, ensuring information was delivered in an appropriate manner. Prepared reports for University Administration

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  Colorado Technical University

  Mar 2010 - Nov 2014

  Online Adjunct Instructor

  Facilitated Computer Networks and Communications classes, educating students on current technological advances.  Supervised students and directed work on research activities. Tracked and monitored student performance, maintaining an up-to-date record of individual’s progress. Developed, presented and discussed curriculum with University Administration. Worked collaboratively across programs to identify and implement best practices. Sought and attended professional development opportunities for self and students. Show less

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  IMPACT BROWARD, INC

  Jul 2015 - Nov 2015

  CS/IT Support

  Conducted needs analysis projects, collaborating with supervisors and identifying “next step approaches”.  Researched database options and developed a plan to optimize customer service procedures.  Created administrator and staff user guides, educating and presenting employees on database procedures. Maintained database systems, and records ensuring the data integrity was preserved at all times.

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  AARP Foundation SCSEP

  Apr 2016 - Jan 2017

  Employment Specialist

  Identify, screen, select, and conduct initial orientation for applicants that are suitable based on SCSEP program requirements. Conduct job development and job search activities directed toward positions that are individualized to the interests and uniqueness of the participant.  Responsible for completing six month and annual reviews assessing SCSEP participant’s performance progress while developing new objectives to achieve their employment goals in their IEP’s (Individual Employment Plans). Assist clients with resume development, as well as review and/or assist with completion of job applications. Acts as a SCSEP community liaison, developing and implementing community engagement to raise company awareness while building a referral source for individuals in the program. Show less

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  Urban League of Palm Beach County

  Jan 2017 - Mar 2018

  Job Developer/Case Manager

  Identify, screen, select, and conduct initial orientation for applicants that are suitable based on SCSEP program requirements. Conduct job development and job search activities directed toward positions that are individualized to the interests and uniqueness of the participant.  Responsible for completing six month and annual reviews assessing SCSEP participant’s performance progress while developing new objectives to achieve their employment goals in their IEP’s (Individual Employment Plans). Assist clients with resume development, as well as review and/or assist with completion of job applications. Acts as a SCSEP community liaison, developing and implementing community engagement to raise company awareness while building a referral source for individuals in the program.  Trained and managed general office staff and employment specialist Show less

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  Seasoned Purposeful Living, Inc.

  Jul 2019 - now

  Founder

  501c3 - A family's history is part of its legacy. The stories are as unique as individuals that make up its family tree. Unfortunately some of that history is lost when a loved one passes away or suffers memory loss. Our mission is to capture and preserve these memories for generations to come. A published memoir was normally reserved for the well known or well to do. Our goal is to make legacy preservation attainable for those who would not otherwise be able to afford this project.