Tarun Sharma

Experience

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  Teleperformance

  Apr 2019 - Aug 2020

  Experienced Technical Support Specialist and Customer Support Expert

  During my previous role, I provided technical support to customers with a focus on Windows, Office, and Outlook. I was able to successfully resolve complex technical issues by using effective problem-solving and troubleshooting skills. Additionally, I gained valuable experience working with the Flipkart process for six months and provided support for e-commerce platforms. Due to my performance, I was promoted to the international process where I worked directly with Microsoft across multiple departments. As a result of delivering exceptional customer service, I earned positive feedback and high customer satisfaction ratings. My expertise in resolving technical issues related to Windows, Office, and Outlook allowed me to provide prompt and effective solutions to customers. Moreover, I demonstrated strong communication skills by effectively conveying technical concepts to customers with varying levels of technical expertise. I kept myself up-to-date with the latest software updates to ensure accurate and relevant technical support. I collaborated closely with cross-functional teams and Microsoft representatives to address complex issues and drive customer satisfaction. Additionally, I contributed to team training and knowledge sharing by mentoring junior support specialists and fostering a collaborative learning environment. Show less

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  Annex Creations Private Limited

  Aug 2020 - now

  Experienced E-commerce Department Head

  During my tenure, I successfully managed all aspects of e-commerce operations, including inventory management, order fulfillment, and logistics coordination. As part of my responsibility, I implemented process improvements that resulted in increased efficiency and cost savings within the department. Leading a team of 9 employees, I provided guidance, mentorship, and training to drive high performance and employee satisfaction. Additionally, I developed and maintained collaborative relationships with cross-functional teams, such as marketing, sales, and logistics, to ensure alignment and achieve strategic goals. I also handled customer queries and escalations, ensuring prompt and satisfactory resolutions to enhance customer satisfaction and loyalty. Collaborating closely with external partners, such as vendors and suppliers, I negotiated favorable terms to optimize business performance. Finally, I contributed to the development and execution of new strategies and initiatives to drive growth and improve the overall performance of the e-commerce department. Show less