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PRADEEP NAIR

PRADEEP NAIR

Customer Service Associate

Followers of PRADEEP NAIR405 followers
location of PRADEEP NAIRBengaluru, Karnataka, India

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  • Timeline

  • About me

    Operation Manager | Client Retention Expert | Customer Satisfaction Champion | Results-Driven Professional

  • Education

    • Mumbai University

      -
      Bachelor of Commerce (B.Com.)

    • Welingkar Institute of Management

      2015 - 2017
      Master of Business Administration (MBA) Operations Management and Supervision

  • Experience

    • Reliance Communications

      Apr 2006 - Jan 2008
      Customer Service Associate

      Experienced in telecom customer service, with expertise in billing, product information, and payment coordination. Skilled in developing key accounts through cross-selling and upselling, meeting with top management, and providing customized solutions while maintaining strong customer relationships.

    • WNS Global Services

      Jan 2008 - Mar 2011
      Senior Associate

      Key Responsibilities: Process performance monitoring, target planning, resource utilization, reporting, automation, client coordination.

    • Bureau Veritas

      Mar 2011 - Jan 2015
      Senior Analyst

      Scheme :-Aerospace, SMETA,BRC FOOD,SA8000. To perform administrative tasks related to the review and processing of ISO audit reports, ensure timely completion of tasks, and support the audit team in meeting client expectations

    • ESCON Elevators

      Jan 2015 - now

      • Area Manager

        May 2024 - now

      • Manager

        Apr 2020 - May 2024

      • Assistant MANAGER- Operations

        Jan 2015 - Apr 2020

  • Licenses & Certifications

    • Lean Six Sigma Green Belt (ICGB)

      KPMG
      Sept 2019

    • Generative AI MASTERMIND

      Outskill
      Sept 2025