Ryan Getchell

Experience

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  McDonald's

  Jan 2002 - Jan 2005

  Shift Manager

  Crew (1yr), Crew-Trainer (1yr), Shift Manager (1yr) Tasks as manager included crew positioning, paper work, sales, cash controls, and customer service.

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  Liberty Mutual Insurance

  Jan 2006 - Nov 2006

  Tasks included collecting, analyzing, management, and reporting of data, process evaluation, and automation of reports. Answered technical questions via phone and email at Liberty Mutual’s internal call center.- Utilized a scripted knowledge base to match solutions to caller questions and issues.

  • Business Analyst Internship

    Jan 2006 - Nov 2006

  • Helpdesk Technician Internship

    Jan 2006 - Jan 2006
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  Liberty Mutual Insurance

  Jan 2007 - Jan 2012

  Responsible for the development and deployment of software rollout strategies including scheduling, software advertisement, communications, help desk scripting, and custom reporting for enterprise level applications. - Managed cross functional teams including market partners, engineering, technical support, and deployment groups for the rollout of Microsoft Vista Service Pack 2, Microsoft Bitlocker, Microsoft Lync, and Adobe products to Liberty Mutual’s 40,000 Microsoft Windows Vista & Windows 7 devices.- Facilitated creation of custom SQL Services Reporting to ensure timely availability of deployment metrics for all rollout projects.- Responsible for interfacing with senior management on status of priority initiatives. Voir moins Worked as part of a team within Liberty Mutual’s Commercial Markets to a build web-based, automated quoting and referral system for Liberty Mutual Property - Equipment Breakdown. - Completed thorough data analysis of premium calculations in legacy Microsoft Excel application to ensure the accuracy of risk rating algorithm business requirements.- Wrote and helped execute over 1,000 test cases in HP’s Quality Center while ensuring requirements traceability.- Wrote SQL queries in Hewlett Packard’s Quality Center to provide test case reporting to project lead and management. Voir moins Worked on project to develop an efficient administration system for the Group Market Supplemental Compensation Program. - Gathered and wrote business requirements including premium calculation algorithms for the Group Benefit’s Supplemental Compensation Microsoft Access application.- Designed and constructed a Microsoft Access database application utilizing Visual Basic for Applications (VBA) which included a compensation algorithm, program administration via a user-friendly front-end dashboard, and reporting capabilities. Created a data dictionary for future support of the application.- Trained Group Benefit’s administrators on the Supplemental Compensation application via a user guide, graphical user interface (GUI) guide, and face-to-face customer demos/walkthroughs. Voir moins Utilized lean six sigma principles and data analysis skills to support Hosting Services departments perform faster, better, and cheaper.- Reduced effort time for creation of departmental help desk ticket metrics by 90% utilizing Hyperion Brio.- Reduced effort time for creation of monthly enterprise-wide printer metrics by 75% utilizing process improvement and Microsoft Access.- Earned Lean Six Sigma Green Belt for work on process improvement project to reduce effort and cycle time for Liberty Mutual’s Quality Assurance process. Achieved $20,000 in white dollar savings with a potential for $150,000 when recommendations implemented. Voir moins Managed suite of enterprise-wide applications. Work included life cycle management, application packaging, and Level 3 help desk ticket support.- Managed products within portfolio including Microsoft Office Suite (Office, Access, Project, Visio, Publisher), WinZip, and a number of peripheral products such as hard drives, mice, and CardScans.- Utilized Flexera AdminStudio and Visual Basic Scripting (VBS) to package applications for distribution via Microsoft Software Management Server (SMS).- Certified over 40 software and hardware products through Liberty Mutual’s Quality Assurance process. Voir moins

  • IT Project Coordinator

    Jan 2011 - Jan 2012

  • IT Analyst II - Technical Development Program (TDP)

    Mar 2010 - Jan 2011

  • IT Analyst - Technical Development Program (TDP)

    Jan 2009 - Mar 2010

  • Business Analyst II

    Jan 2009 - Jan 2009

  • Software/Systems Engineer

    Jan 2007 - Jan 2009
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  Direct Capital Corporation

  Jan 2012 - Jan 2014

  Managed numerous projects focused upon the migration or implementation of Marketing and Sales processes/technologies onto the Salesforce.com platform.- Managed a rewrite of the company’s Sales Commission plan by working with subject matter experts and executives sponsors. Once completed, worked alongside the cloud architect to design an automated Salesforce.com solution to implement the commission plan. Wrote Business/Design Requirements and built a prototype of the system in Salesforce. Worked hand in hand with development and QA resources to build, test, and deploy the system to production. - Managed a project to redesign the Lead distribution process and implemented an automated solution in Salesforce, reducing manual evaluation and distribution of Leads by 10 hours/week.- Managed numerous releases of the Sales department’s Salesforce.com Call Center application. Worked directly with Sales Management to set scope and gathering requirements. Worked directly with developers and end users to ensure seamless rollouts of new releases.- Managed a project to evaluate, select, and deploy a Salesforce.com Gamification application. Gathered departmental requirements for the creation of KPI-enhancing contests.- Managed a project to design and implement a process of evaluating and integrating promotional Sales Programs for the Vendor and Franchise segments into operational teams.- Designed and built a Salesforce.com Marketing request system enabling Sales Reps to quickly and easily request marketing collateral. Voir moins Evaluated, designed, and implemented a project management framework for integration of franchise and vendor lease programs into operational processes. Management of aforementioned programs throughout their lifecycle, including customer issue resolution, program close-out evaluation, and account retention. - Led cross-functional teams throughout all aspects of the business, including information technology, operations, marketing, and sales.- Managed numerous deployments of partners onto Direct Capital’s online finance application portal.- Led several projects to drive waste reduction and faster time to market through continued analysis and improvement of business processes. - Designed and implemented change and resource management process via MS SharePoint.- Designed and implemented reports and scorecards in Excel and Salesforce.com to ensure appropriate process visibility. Voir moins

  • Project Manager - Marketing/Sales

    Jan 2013 - Jan 2014

  • Project Manager - Business Development

    Jan 2012 - Jan 2012
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  HubSpot

  Jan 2014 - Jan 2015

  Senior Business Systems Analyst

  Worked in an Agile environment alongside Stakeholders and Product teams to assess Sales & Marketing processes, scope and groom backlog items, and deliver functionality within Salesforce.com- Gathered User Stories, designed, built, tested, and deployed numerous solutions for Sales and Marketing to be able to identify and more efficiently pursue high-propensity Leads.- As the Business Operation’s Atlassian tool’s administrator, collaborated alongside coworkers to redesign the team’s intake request process. Utilized JIRA and Google forms with automation scripts to implement Agile processes. Designed Confluence wiki dashboards for simplified management reporting.- Employed Looker Business Intelligence to analyze Lead ownership issues within HubSpot’s Territory Sales Model in order to reduce Lead conflict among Sales Representatives. Voir moins

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  Arkatechture

  Jan 2015 - Jan 2018

  Numerous client engagements:(See Accomplishments section below for descriptions of work)- St. Mary's Bank- TD Bank- Safran Aerospace- Envirovantage- Rollease Acmeda - Implemented project management and agile best practices- Built out/manage JIRA & Confluence instances- Drove inbound methodology- Implemented HubSpot Marketing/Sales Platform- Facilitated the buildout of the Marketing/Bizdev departments to support company growth objectives- Facilitated documentation of internal processes- Managed internal IP development initiatives

  • Senior Consultant

    Jan 2015 - Jan 2018

  • Chief Business Development Officer

    Jan 2015 - Jan 2018
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  Meltwater

  Jan 2018 - Jan 2021

  Product Manager - Analyze & Reporting Missions

  - Worked alongside three Agile/SCRUM teams across two missions to iteratively deliver public relation and social marketing performance data to 30,000+ customers through our dashboard and reporting products - Working with customers, sales reps, and stakeholders, researched use cases and developed visions for the rebranding of the Analyze Mission and the creation of a new Reporting Mission to better align with our customer’s need for consistent data visualizations anywhere within our application- Work alongside UX designers to reconceive our next-generation of dashboards and data visualizations as out-of-the-box solutions- Work closely with engineering to facilitate the development of a innersource visualization framework allowing other internal teams to create their own visualizations with minimal effort- Forged an ongoing relationship with the data analytics team to gather usage data of Analyze products and create monitoring Tableau dashboardsEnvironment: Sprint/Kanban, JIRA, Confluence, Tableau Desktop/Online Voir moins

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  The Nest Family Cafe

  Jan 2021 - now

  Owner

  Tired of the side-eye when you bring you kids to a coffee shop or restaurant? Looking for a place to connect with other parents in a similar season as you? Look no further than The Nest Family Cafe...coffee with kids in tow! Visit us in person or check us out online: thenestfamilycafe.com

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  The Nest Family Center

  Jan 2024 - now

  Owner

  We are NH first membership-based, hourly, drop-in childcare center. Pay for only the hours you need. Childcare that fits your life, not the other way around. Looking to network with local businesses to expand childcare options for families in our communities. Check us out online at thenestfamilycenternh.com.