Justin Kwan

Experience

• 

  Apple

  Jul 2010 - Sept 2015

  Develop relationships with small to large businesses around Houston and across the US.Maintain a working knowledge of Apple technology and processes.Foster relationships with C-level executives to facilitate B2B sales.Deliver a recognizably Apple experience for every customer to stand out against all other retailers. Led the store in sales and product knowledge.Consistently ranked in the top 10 of measured sales metrics across Apple's Southern US MarketMaintained the highest customer service rating of any other associate in the store during Apple's 2013 Q4 Created owners of Apple products and delivered unparalleled customer service

  • Business Specialist

    Nov 2013 - Sept 2015

  • Expert

    Feb 2013 - Nov 2013

  • Specialist

    Jul 2010 - Feb 2013
• 

  Medtronic

  Sept 2015 - Jan 2019

  Field Inventory Analyst

  Monitor and manage consigned inventory throughout the Gulf Coast region. Work with sales reps and hospitals to replenish and right-size inventory utilizing in-depth analysis and outstanding customer service skills.

• 

  Apple

  Jan 2019 - now

  Forecast capacity needs with freight forwarders to attain transit SLAs for both BAU and NPI Manage Apple's largest international freight forwarder for Americas moving over 1,000 tons per week from OEMs. Plan and execute sophisticated downstream supply chains for New Product Introduction (NPI) achieving >99% on-time delivery for millions of units. Develop reporting tools allowing management to easily digest current status and risk outlook to provide updates to senior leadership and executives. Develop digestible reporting for management to form strategic initiatives to optimize our supply chain. Execute final destination track and trace for new product lines and manage shipment and carrier exceptions for the Americas.

  • AMR Inbound Capacity Planner

    Mar 2025 - now

  • AMR Sr Inbound Regional Supplier Manager

    Oct 2022 - Mar 2025

  • Delivery Execution Management Analyst

    Jan 2019 - Oct 2022