Elizabeth Todd, CSM

Experience

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  Blockade Runner Beach Resort

  Mar 2012 - Jun 2016

  Special Event Project Manager

  Managed event logistics for the largest audience at the annual World Paddle Association’s (WPA) Carolina Cup by securing permits, managing security, overseeing 150 staff and volunteers, and delivering marketing resources for client accounts.● Revamped multiple departments under the food and beverage division through evaluation of communications, training, trends, and roles responsibilities resulting in an increase in sales by 30% within the first year.● Nurtured strategic and supporting relationships with celebrity clients, including cast and producers of Iron Man 3, cast and crew of Eastbound and Down, cast and crew of Tammy, Band of Oz, Embers, Jim Quick & Coastline.● Spent 3 months researching comprehensive standard operating procedures to improve hospitality performance by drafting training manuals, leading workshops, and managing the Human Resources team. ● Served as Team Lead in design and implementation of Agilisys Software System across all internal departments, boosting cross-team effectiveness by 20%, and decreasing sales system errors by 50%.● Rebranded the resort’s two $3 million dollar restaurants and was responsible for financial management, marketing campaigns, and project planning.● Managed 100 member teams of staff and vendors by planning, organizing, and leading implementing large-scale events to deliver profitable results with project documentation and budgeting.● Led client and team meetings daily, set the direction for team, and was acknowledged as a decision maker and problem solver. Show less

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  The Village at River Landing

  Jun 2016 - Aug 2019

  Sales & Service Manager

  Successfully managed 300 events clients’ diverse needs through marketing, multi-tasking, controlling budgets, and cultivating strategic relationships.● Oversaw project management plans by leading teams of 20 – 40 members to facilitate numerous large-scale events, including weddings valued at $250,000 and celebrity golf tournaments with MLB players.● Arranged marketing events to gain business partnerships with prestigious groups such as Port City Young Professionals, Chamber of Commerce, and the City Club and served as point of contact throughout campaigns.● Contributed to customer success by restructuring teams, completing cross-functional team communications, monitoring sales productivity, and gaining new leads through developing marketing campaigns.● Accountable for delivering forecasted revenue in month projected, estimated work, and fiscal management.● Innovated and launched creative marketing campaigns to grow referral partnerships with vendors, attaining a 50% capture rate.● Accountable for consistent client accounts and oversaw pricing, reconciliation, billing, and budget management prioritization. Show less

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  Cavik Insurance LLC

  Sept 2019 - Aug 2022

  Personal Lines Account Manager

  Secure 40% increase in new leads by researching, organizing, and delivering data-driven Federal Emergency Management Association Flood Course presentation on the National Flood Insurance Program to real estate professionals.● Generate and deliver resource assignments to manage marketing budget through evaluation and adjusting to grow the company by 75%. ● Guide realtors by creating and presenting educational seminars covering a wide range of insurance topics, featuring condominium purchases, flood insurance, homeowners’ insurance, and insurance agency agreements.● Utilize written and verbal communication skills to achieve a high retention rate and gain new referrals by increasing client satisfaction among 1,600 clients.● Employ attention to detail skills to identify optimal solutions for mutual client accounts by collaborating directly with underwriting teams and to meet legal requirements.● Meet with clients weekly remoting and in person to enforce regulatory compliance steering 100+ clients through insurance law complexity.● Facilitate communication across organizations and implemented resource management in finance department. Show less

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  Veruna, Inc.

  Aug 2022 - now

  Implementation Project Manager

  ▪ Achieved 57% project profitability in the last twelve months with a 78% project profitability in 2024, surpassing department goal of 50%. ▪ Led the development of new project processes and tools, including a client configuration tracker, standardized project change request template, and SOPs for task management.▪ Improved project delivery time by bridging gaps in the project team’s integration partner knowledge while providing mentorship to the team and outlining client deliverables. ▪ Innovated project implementation approach and developed a new source of revenue by strategizing the framework for the Veruna in 100 Days Program. ▪ Organized and led onsite discovery sessions for enterprise clients, presenting findings and ensuring successful client onboarding.▪ Graduate of Veruna's Emerging Leaders program▪ Facilitated and coordinated internal cross-functional team projects and initiatives Show less