Sanchit Agarwal

Experience

• 

  Royal Bank of Scotland

  Jul 2015 - Jun 2017

  Software Engineer

  Achieved a 25% increase in deals booking capacity for the RBS trade platform by implementing a Rich Text Box through full stack development using JAVA and AngularJS

• 

  Cipla

  Apr 2018 - Jun 2018

  Summer Intern - Analyst
• 

  OYO

  Apr 2019 - Aug 2021

  • Developed an AI rule engine to automate the refund approval process reducing refund turnaround time (TAT) by 97%• Decreased customer queries related to refund by 25% (from 0.60% to 0.45% per transaction) by implementing a real- time refund status page integrated with payment gateway services and banks• Built & delivered an in-house chatbot, Yo!, significantly shifting customer interactions from call centre to chat assistance • Spearheaded the end-to-end lifecycle of the IoT product OYO Switch, used for inventory control and preventing revenue leakage and scaled the product from 0 to 20k live devices across 7 countries including Indonesia, Malaysia and UK

  • Senior Product Manager - Customer Service Technology

    Apr 2020 - Aug 2021

  • Product Manager ll - IoT Mesh

    Apr 2019 - Apr 2020
• 

  PharmEasy

  Sept 2021 - Mar 2022

  Senior Product Manager - Growth

  Growth• Conceptualised and delivered the B2B API, driving the development of the B2B product portfolio and achieving a 6% revenue growth by integrating 3 new partners into partner channels• Launched a platform enabling businesses to track and manage earnings for orders done through the B2B channel

• 

  GMG

  Mar 2022 - Jul 2024

  Product Manager

  Growth• Improved the platform conversion by 12% through data-driven optimization and user feedback, resulting in an additional 2.3 million AED in annual revenue• Overhauled the user onboarding (login and signup process) and streamlining the user experience resulting in a 4% increase in Checkout to Transaction (CTT)Engagement and Retention• Boosted daily active users (DAUs) by 8% for through a gamification construct played by >200,000 users• Utilized A/B testing to develop the reward strategy for in-app games• Improved the loyalty program, resulting in a 3% increase in customer retention• Reduced customer contact rate per order by 11% by resolving issues in the customer return journeyStrategy Initiatives• Successfully executed new version of the SSS app and website as part of a company-wide rebranding strategy, now used by 1.2 million users monthly• Developed a product feedback form to streamline customer feedback and gather insights, achieving an 8% response rate Show less

• 

  Confidential

  Jul 2024 - now

  Product Consultant

  Company X is a video commerce platform operating in the B2B2C segment for beauty productsProduct Launch – MVP launch in KSA• Directed the product discovery, strategy and market research to launch the digital app of Company X growing from 0 to 5,000 users in just 3 months with GMV of ~$200,000• Led a high-performing team to develop an innovative platform, crafting the go-to-market (GTM) strategy and product roadmap, successfully translating a vision into a fully functional product