Anna WAGNER

Experience

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  Dalenergosetproekt

  May 2003 - Oct 2005

  Analyst-programmer of "1C:Enterprise 7.7"

  • Analyzed and optimized business processes;• Implemented, maintained, and customized programs;• Worked as an english interpreter on the negotiations, translation of specified literature;

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  Ramholding

  Feb 2006 - Jan 2007

  Manager of Delivery team

  • Managed projects (technological, logistic, internet site); • Analyzed and optimized business processes;• Created technical tasks and instructions;• Organized the exposition at the international exhibition;• Created advertisements materials and film for the exhibition;

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  British American Tobacco

  Mar 2007 - Jun 2010

  • Implemented IT planning and budgeting;• Prepared Company plan and QPRs;• Developed and popularized IT planning process within EE region;• Managed project portfolio; • Collected and analyzed business requirements;• Analyzed and optimized business processes;• Managed projects as project manager according to Prince2 methodology;• Organized project trainings and communications;• Gave internal training “Prince2”;

  • IT planning executive

    Jul 2009 - Jun 2010

  • IT Project Coordinator

    Mar 2007 - Jun 2009
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  Castorama Russia

  Jun 2010 - Sept 2016

  • Organize and control of incident/service support process for business applications;• Direct support management (4 employees) and external teams (stores/french/Indian);• Create and optimize IT processes according to ITIL;• Create SLAs and control of fulfilment for internal and external providers;• Organize and control of test of systems customizations;• Improve service level of internal/external teams;• SAP and other application CR’s implementations;• Manage of UAT process; • Manage contracts and 3rd party suppliers;• Create IT portfolio for application servicesAchievements:- Number of open requests was decreased in 15 times;- Number of incidents that can be resolved on level1 was increased in 3 times;- ITIL processes implemented;- Successful migration to Indian support in short period;- Stabilization of Deals support after migration on Indian 2nd level support;- SLA creation for 90% of application in a short period;- SLA measurement and communication to top management was implemented;- Category tree migration was realized by 1 step for 6 applications;- New SAP roles creation and implementation in critical short period;- Successful implementation of Service Now (ITSM tool) on global level;- Improvement of 3rd party local services quality, contracts revised, penalties implemented, Show less • Managed projects (SAP Fi/MM, BI, Deals, Docsvision, personal data protection, EDI, etc);• Analyzed and optimized business processes;• Gave and organized trainings;• Business relationship and communication improved;• Managed 3rd parties and internal french provider;• Developed of internal\external teams; Achievements:- Quick improvement of the system after GO live failure;- Conflict between business, local IT and global IT was resolved;- System improvement, many CRs were done during the first year to make system stable;- Strong relationship with business was built;- IT reputation was improved Show less

  • Business Application Manager

    Jun 2012 - Sept 2016

  • IT Project Manager

    Jun 2010 - Jun 2012
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  IKEA Group

  Jun 2017 - now

  Local IT manager