Concepcion Delgado

Experience

• 

  Aladdin Hotel & Casino

  Feb 1994 - Nov 1997

  Facilities Attendant Supervisor

  Extensive knowledge in operating a variety of equipment to effectively and efficiently clean and maintain the overall cleanliness of the facilities and wide array of carpets, floors and marble

• 

  Venetian Resort Hotel & Casino

  Jun 2000 - Sept 2001

  Tower Manager

  Oversee and supervise Floor Managers and team members on their work areas of responsibilities. Assist Floor Managers in resolving guest’s issues and challenges. Monitor performance enhancement meeting, counseling and disciplinary procedures of team members. Member of the Venetian Housekeeping Steering Committee – responsibilities included hiring process, panel interviews, and guest service training. Conduct daily walk through of suites, corridors, guest’s elevators, and look for opportunities to enhance our guest experience and employee engagement. Show less

• 

  MGM Grand

  Apr 2002 - Jan 2004

  Housekeeping Training Manager

  Responsible for hiring process, interviews, orientation, and Housekeeping Cleaning Services Standards Training for all of Housekeeping and EVS team members. Focused on coaching new hires in accordance with company policy and prepared performance reviews for 30, 60 & 90 days introductory periods. Monitored departmental productivity by identifying areas below departmental standards and responsible for communicating and supporting Executive Assistant Housekeeper to adjust accordingly and perform accordingly to our business volume and budget needs. Show less

• 

  Primm Valley Casino Resorts

  Feb 2004 - Dec 2006

  Sr. Executive Housekeeper

  Direct the daily operations for three hotel properties with total of 2,640 guestrooms and 320 employees including all linen operational needs. Lead the improvement of Guest satisfaction and team member performance by creating and implementing housekeeping cleaning services standards, realigning staffing needs based on business patterns and volume, driving service quality by implementing a room inspection quality assurance program, and reduced employee turnover by focusing on employee engagement through innovative communication and recognition. Proud of the successful implementation of a series of cost reduction initiatives, and effectively managed expense reduction by $200,000 over prior years. Implemented a tracking system to monitor incoming and outgoing linen. This tool has proven to be effective in researching linen service breakdowns and discrepancies to significantly decrease linen expenses. Show less

• 

  Excalibur Hotel & Casino

  Jan 2007 - Jan 2016

  Director of Housekeeping

  Lead and manage the daily Housekeeping and EVS operations with a total of 3, 981 rooms, and over 600 employees. Successfully managed the renovation of 2000 rooms in tower one. Surpassed our departmental CSR goals by reaching over 70% participation in MGM Foundation, MyGreen Advantage and Volunteer match. Implemented tactics to increase operational effectiveness through expense reduction, focus on problem resolution, enhanced guest experience process, improved employee morale and engagement by focusing on developing and coaching our Housekeeping Supervisor. This role has been one of my most rewarding and proud moments in my career because we received the prestigious accomplishment of winning our 2014 - Chairman’s Service Excellence Award together as a team. Show less

• 

  Circus Circus

  Feb 2016 - Nov 2021

  Director Of Housekeeping

  Lead and manage the daily Housekeeping operations with a total of 3, 767 rooms, and over 475 employees. Implemented tactics to increase operational effectiveness through expense reduction, focus on problem resolution, enhanced guest experience process, improved employee morale and engagement by focusing on developing and coaching our Housekeeping Supervisor.