Kathleen MacArthur

Experience

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  The Barley Mow Pubs

  Feb 2010 - Jun 2015

  Assistant Bar Manager

  • Implemented effective procedures to ensure a pleasant environment and the smooth running of the bar and it’s business performance.• Created and implemented bar guidelines to be followed throughout service ensuring a high level of customer satisfaction• Ensured that bar environment was safe as per the required health and safety standards and adhered to the Liquor- Licensing act.• Conducted bar training sessions for newly hired staff, coaching to proper bar services. Show less

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  Riverside South Dental Office

  Jun 2015 - Apr 2019

  Administrative Assistant

  • Managed and coordinated the day-to-day operations of the office• Managing and responding to all inquiries and requests for information from clients/customers independently, or directing to the appropriate person.• Provided efficient administrative support; organize and collect data, , sort and distribute mail, manage hygienist and dentist calendars, create and maintain files, and perform other administrative assignments as required • Investigated issues requiring resolution to complete assigned tasks in a timely manner, escalating issues when/where appropriate• Checked in/out patients according to office protocol, verifying and updating personal information as required.• Efficiently managed and organized patient, and office staff schedules using programs such as AbelDent, Microsoft Word, Outlook and Excel.• Prepared financial treatment plans, estimates, and handle resolution from third-party payers (i.e. Insurance companies).• Experience in the creation and classification of electronic records such as client records, treatments and procedures.• Managed bi-weekly payroll and assisted with scheduling.• Acted as the Accounts Receivable Manager maintaining accounts receivable activity,balancing and processing payments into system, mail statements, prepare daily bank deposits, and follow up on insurance claims and delinquent accounts.• Experience in writing reports and/or briefing material.• Background in using a case management database to manage and analyze data.• Experience in creating, coordinating and maintaining a case management database enabling the management, and analysis of data. Show less

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  INVIRO Engineered Systems Ltd.

  May 2019 - Jul 2020

  Administrative Assistant

  • Prepare expense reports for staff and manager and compile pertinent documents • Manage incentive rebates and applications offered by energy efficiency programs in Canada for high profile clientele in commercial and industrial sector • Responsible for office inventory procurement• Assist with hiring process of employees; responsible for on board training of new employees • Responsible for any and all record keeping with the Ottawa branch• Collaborate with project managers to arrange meetings & site visits with clients • Take and transcribe dictation notes and meeting minutes as required • Format, proofread and edit documentation • Responsible for scheduling meetings, appointments, courses and so on for management Show less

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  MDS Gas Turbine Engine Solutions

  Jul 2020 - Jun 2023

  Business Development Coordinator

  • Provide administrative support to the Business Development Department and Marketing, including Proposals, Research & Technology, Customer Business Services (CBS) group;• Manage and maintain Microsoft Dynamics 365 Customer Relationship Management (CRM) database, including updating of records and weekly and monthly reporting;• Coordinate and chair weekly departmental meetings;• Maintain up to date company registration in client databases;• Assist with the visual development and implementation of the association's communication and marketing strategies• Provide dedicated support in the proposal preparation process to business development personnel, proposal managers and estimators as required, including but not limited to:• Prepare, assemble and PDF file proposal packages to be sent clients;• Create and manage proposal support documentation templates and other pertinent documentation;• Proofread and perform QA (word processing and formatting) of proposals and supporting documentation;• Maintain corporate documentation in SharePoint, including company profiles, employee resumes, project and product profiles, capabilities documentation and other documentation used in the generation of proposals;• Develop and report on departmental metrics• Update and maintain department proposal log and vacation schedules• Collaborate with personnel on marketing graphics, and brochures;• Assist with various client requirements and requests;• Update Data in Supplier Databases;• Take and transcribe minutes of meeting as required. Show less

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  Hanscomb Limited

  Apr 2023 - now

  Proposal Coordinator

  - Developing and coordinating the preparation of and finalization of proposals and related assignments assigned- Writing and editing proposal sections, including executive summaries, project descriptions, qualification summaries, and resumes- Updating and maintaining data and documentation for proposals for use in current andfuture proposal responses- Supporting the creation and updating of new and existing marketing materials- Researching prospective projects and new bid opportunities- Utilize entire Microsoft Office Suite ( MS Word, MS Excel, MS Visio, MS Outlook, etc.) to complete an expansive range of tasks as required and requested- Review proposals and supporting documentation for proofreading and quality assurance (word processing and formatting) Show less