James Shippee

Experience

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  Saint Paul Travelers

  May 2004 - Jan 2006

  Information Technology Intern

  Created call center reporting models.Developed, tested, and implemented metrics program to track communication hardware. Database entry, management and maintenance. Provide technical support for video conferencing systems and applications. Facilitated training for employees interested in learning video conference systems.

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  Phoenix Wealth Management

  Jan 2007 - Jun 2007

  Database Clerk

  Database management, entry and maintenance of Phoenix life insurance applications.Create and distribute monthly commission statement reports to Phoenix insurance sales divisions.

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  Saint Joseph College

  Sept 2007 - Jul 2008

  Database Coordinator

  Developed and implemented strategic reporting models for senior management.Analyzed business requirements and developed operational metrics.Managed and maintained Admissions website.Provided IT support and training to Admissions staff. Point of contact for Admissions data requests from internal and external customers.

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  United Technologies Corporation

  Aug 2008 - Jul 2009

  Supply Chain Analyst

  Responsible for quarterly supply base reporting process and analysis of UTC supply chain. Prepared reports for CEO and Wall Street investment community.Liaised between Corporate Supply Chain Management and Corporate IT.Forged operations relationships between Dunn & Bradstreet and UTC.Disseminated Corporate Reporting Policy for UTC's Supplier Gold Program.Developed and implemented supply base data collection and reporting process for Carrier Corporation.Supplier Scorecard Database, compiled requirements, wrote technical specs, and performed beta testing, implementation, and product deployment. Monitored business results through operations and customer feedback. Website Administrator identified business needs and created web based solutions. Show less

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  Pfizer Incorporated

  Nov 2009 - Nov 2010

  Business Analyst / Quality Specialist

  Standardize monthly operational metrics reporting processes and incident tracking for ADSM Application Support.Developed and implemented Financial models for senior management. Drive Customer Satisfaction Program initiatives.Reduce reporting process lead time by 75% leveraging CMDB data warehouse.Production Services Database, compiled requirements, design DB/SQL structure, assisted with vendor management. Audit vendor reporting processes and data sources.

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  Higher One

  Feb 2011 - Oct 2013

  • Cross Functional Team building, Process Improvement, Metrics & Reporting• Card Fraud, Account Fraud, Tax Fraud, Money Laundering, Identity Theft & Special Projects• Re-Designed banking data entry processes to meet strategic reporting requirements• Create, Design, Build & Implement new processes for Risk Management• Implemented workflow management system for Admission & Facilities group • Re-Designed & Implemented call center classification system, reporting & QA training. • Managed over $200 million in cash assets for over 700 ATMs nationwide• Reduced $ in ATM Machines & Vaults by 40% by streamlining client refund data collection process • Forged Relationships between Higher One and Wells Fargo Bank• Developed, Standardized and Implemented vendor performance tracking program

  • Efficiency & Risk Managment Process Analyst

    Mar 2012 - Oct 2013

  • ATM Cash Analyst

    Feb 2011 - Apr 2012
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  Cigna

  Nov 2013 - Dec 2020

  Total Medical Cost Manager - Connecticut Market ACO Contracts

  • Business Analytics Senior Manager

    Jan 2020 - Dec 2020

  • Medical Economist

    Jan 2018 - Jan 2020

  • IM Software Engineer Manager

    Feb 2017 - Jan 2018

  • Informatics Manager, Business Enablement

    Feb 2016 - Feb 2017

  • Informatics Senior Specialist, Internal Consulting

    Feb 2015 - Feb 2016

  • Informatics Specialist

    Nov 2013 - Feb 2015
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  Evernorth

  Dec 2020 - now

  Business Analytics Senior Manager

  Total Medical Cost Manager - Connecticut Market