Khaleel Halawah

Experience

• 

  Integrated Solution for Business (ISB) - Saudi Arabia, Riyadh

  Jan 2010 - Jan 2012

  Technical Support Engineer

  1- Monitoring and maintaining computer systems and networks.2- Talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.3- Troubleshooting system and network problems and diagnosing and solving hardware/software faults.4- Providing support including procedural documentation and relevant reports.5- Following diagrams and written instructions to repair a fault or set up a system.6- Supporting the roll-out of new applications.7- Setting up new users' accounts and profiles and dealing with password issues.8- Responding within agreed time limits to call-outs.9- Working continuously on a task until completion.10- Prioritizing and managing many open cases at one time.11- Rapidly establishing a good working relationship with customers and other professionals.12- Testing and evaluating new technology. Show less

• 

  Integrated Solution For Business - (ISB)

  Jan 2011 - Feb 2015

  Senior Systems Engineer

  Senior. Systems EngineerA leading business and learning technology solution provider ISB has a proven history of successfully serving customers across the Middle East and boasts an impressive repertoire of successful projects.Job Rule in ISB:1- Involved in technical support, installation & maintenance of Cisco routers, Switches, firewall, Firewalls (Netscreen, Palo Alto), Mailservers (Exchange 2013), Web Filtering (Clearswift), HP SAN Storage Solution, Microsoft solutions, WAN & LAN protocols (Ethernet, IP, DSL).2. Understanding of All Product modules & structures and ability match business requirements into product technology.3. Research and analyze info/data for trend analysis and also to create and run some daily/monthly/Annual reports pertaining to overall platform health, data trend.4. Work with team leaders, section heads & projects managers to provide insight and research findings related to data issues for the same.5. Manage the Maintenance Requests (MR) and Service Requests Queue for products/platforms, prioritize and provide input for scheduling them against releases.6. Working independently with considerable latitude, compiles, analyzes and interprets data to make strategic and tactical recommendations to their direct managers.7. Act as a mediator to resolve issues/conflicts for technology partners by providing a forum to discuss and resolve differences.8. Coordinate system development tasks to include analysis, design, installation, configuration, integration and formal testing.9. Oversees all transitions into production.10. Develop and complete actions in system specifications, technical and logistical requirements and other disciplines.11. Create and maintain programmatic and technical documentation to insure efficient planning and execution.12. Manage and document system configurations Show less

• 

  Security Matterz

  Feb 2014 - Feb 2018

  Providing product demonstrations and installations, identification of the appropriate solutions for customers, and assistance in the production of RFP responses, technical proposals and professional services estimates across the complete line of company products and services including but not limited to Firewall audits, Security Health Check & Risk Management, Content Management, Web Security Gateway, Email Security Gateway, Enterprise Encryption, Secure Remote Access, Enterprise Anti-Virus, Event Correlation solutions, End point Security and Data Security. key responsibilities:1- Manage security responsibilities, including firewalls, proxy systems, logging, and other security devices.2- Responsible for the Forcepoint products (Proxy, Email Security, Data Security, and Advance Malware Detection). 3- Responsible for the Fortinet products (Firewall, Email Security, Sandbox, FortiAnalyzer, FortiManager, and Endpoint Secuirty EMS).4- Responsible for the Symantec products (Endpoint Security, Datacentre Security DCS, and Advance Threat Protection).5- Responsible for the Clearswift products (Proxy, and Email security).6- Responsible for the McAfee Endpoint Security.7- Responsible for the Infoblox DNS, DHCP and IPAM Security Solution. Show less Designing computer security architecture and developing detailed cyber security designs, implementing security measures for the protection of computer systems, networks and information for Small to large Enterprise Networks, and Providing customer support for the solutions provided by the Company.key responsibilities:1- Understanding complex technical issues and managing them within a fast-paced business environment.2- Maintaining all the software and hardware in relation to security.3- Documenting security certification4- Identifying current and emerging technology issues including security trends, vulnerabilities, and threats.4- Sourcing and implementing new security solutions to better protect the organization.5- Liaising with vendors to implement security solutions. Show less

  • Senior Information Security Engineer

    Feb 2015 - Feb 2018

  • Information Security Engineer

    Feb 2014 - Feb 2015
• 

  Security Matterz

  May 2018 - now

  - Oversee and manage a team within Community Operations- Develop and administer team schedules and performance requirements.- Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance.- Communicates deadlines and sales goals to team members.- Identify improvement opportunities in work-flow, and/or team structure and suggest solutions- Identify opportunities to improve user experience and communicate to delivery lead and client teams- Interface effectively with other teams, delivery lead- Manage the performance of the team and act as the team’s career counselor. Show less

  • PS Delivery Manager

    May 2022 - now

  • Technical Team Lead

    May 2018 - May 2022