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Chudomira Derneva

Chudomira Derneva

Service Desk Administrator

Followers of Chudomira Derneva2000 followers
location of Chudomira DernevaSofia, Sofia City, Bulgaria

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  • Timeline

  • About me

    Sr. Operations Manager, Trust & Safety at Alorica

  • Education

    • Sofia University "St. Kl. Ohridski

      2009 - 2013
      Bachelor of Business Administration (B.B.A.) French and mathematics

      "Business and Management" with French

    • Sofia University St. Kliment Ohridski

      2009 - 2013
      2013 Economics and management

  • Experience

    • Adecco Bulgaria/Hewlett-Packard Bulgaria

      Jul 2010 - Nov 2013
      Service Desk Administrator

    • IBM

      Nov 2013 - Sept 2014
      Customer Service Representative

    • Concentrix

      Jan 2014 - Jan 2015

      • Team Leader

        Sept 2014 - Jan 2015

      • Stand-In Team Lead

        Jan 2014 - Sept 2014

    • Convergys

      Nov 2015 - Sept 2019

      • Microsoft FastTrack Manager

        Apr 2017 - Sept 2019

      • Microsoft Engineer, M365

        Nov 2015 - Apr 2017

    • Concentrix

      Jan 2018 - Aug 2020

      • Avaya Technical Team Leader, Operations

        Feb 2020 - Aug 2020

      • Microsoft FastTrack Interim-Team Manager

        Oct 2019 - Jan 2020

      • Microsoft FastTrack Delivery Lead

        Jan 2018 - Sept 2019

    • Alorica

      Aug 2020 - now

      • Sr. Operations Manager

        Jan 2024 - now

      • Operations Manager

        Jan 2021 - Dec 2023

      • Team Leader, Operations

        Aug 2020 - Jan 2021

  • Licenses & Certifications

    • DELF B1

    • DELF B2

    • CAE C1

      University of Cambridge

    • FCE B2

      University of Cambridge