Danniel S.

Experience

• 

  Walden Security

  Jun 2002 - Jun 2012

  Security Director/Account Manager

  • Developed new process for employee evaluation which resulted in marked performance improvements• Maintained safe and secure environment for guests and employees by patrolling and monitoring premises and personnel• Ensured security and safety violations were investigated and corrective actions were taken• Prepared and maintained files of routine, periodic and special incident reports and provided to management and others as appropriate• Collaborated and communicated with all departments to ensure seamless guest satisfaction• Advised security team and conducted investigations of significant threats and loss or misappropriation of assets Show less

• 

  Temple of Geek

  Jan 2012 - Jun 2020

  Owner/Editor

  • Founded and maintained a website utilizing the WordPress platform• Assembled a team of talented writers across the U.S. and abroad, to contribute regular content for site• Evolve the sound and focus of the website with the team by creating new segments• Participate in editorial planning of podcasts, including episode topic selection, story ideas, and selection/booking of guests• Act as coach and mentor for staff, assisting their productions for the various programs• Create and edit video footage utilizing Adobe Premiere for multiple multimedia platforms• Establishes social media strategies and lead the execution of digital marketing campaigns• Monitor and assess Google Analytics to improve behavior engagement• Maintain and monitor Facebook, Instagram, and Twitter Show less

• 

  McLane Intelligent Solutions

  Jul 2012 - Jan 2016

  Help Desk Technician, Tier 2

  • Answered calls and emails at the company's help desk, assisting employees and customers with troubleshooting computer issues• Performed first-call response on all incoming support calls and dispatched issues to appropriate technicians• Ensured network, system and data availability and integrity through preventative maintenance and upgrades• Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructures• Backed up company data on a regular basis, resulting in the aversion of malware attack• Provided support of client computing hardware, including but not limited to hard drive, memory, and peripheral connections• Provided support for mobile devices, including Blackberry, iPhone and iPad• Setup and configured workstations to be used in diverse environments, adhering to security requirements and institute directives• Supported and troubleshot wired, wireless, and VPN connectivity for desktops, laptops, and mobile devices• Provided assistance to clients for general operation of standard supported Commercial off-the-shelf software• Consulted with clients and team members to provide hardware and software recommendations• Worked within help desk ticketing system (ConnectWise), documenting all work performed and communication with clients Show less

• 

  Z-systems

  Feb 2016 - Jul 2018

  • Interfaced with the project team to define scope of work in the development and update of detailed schedules, cost information, and identification of variances from the original plan• Developed and implemented procedures to perform random and scheduled inspections to ensure that work produced met contract standards.• Managed data collection for monthly report submission to Project Manager• Developed monthly and ad hoc reports to allow others, inside and outside the organization to have an overview of the state of our QM program• Measured project’s performance against the standards described in the ISO 9000• Strengthened company's business by leading implementation of a new purchasing program• Assisted team with staff recruiting, on/off-boarding and orientation initiatives working collaboratively with Human Resources. Show less • Responded to data calls and requests for program-related information, often against aggressive schedules• Assisted in the development and coordination of appropriate responses and reports to contractual inquiries• Presented "what if" scenarios for budget assumptions and forecasting strategies• Supported the production of monthly management charts and reports for Key Leadership, including financial information, key metrics and variance analysis.• Tracked and reconciled documents and financial records with Project Manager, Corporate Officers, and government representatives (CORs)• Provided hands-on training, instruction and support to purchasing team in Project Management Office• Analyzed budget patterns and historical trends; projects expenditures and revenues and assembles budgets for final submission Show less

  • Quality Manager

    Aug 2017 - Jul 2018

  • Financial Analyst

    Feb 2016 - Aug 2017
• 

  Bomgar Corporation

  Jul 2018 - Feb 2019

  Customer Support Engineer

  • Processed all reported customer incidents in a timely fashion, in accordance with Service Level Agreements• Resolved customer support incidents using intelligent, qualified troubleshooting techniques, teamwork, independent judgment, and a variety of internal resources• Assisted manager in crafting technical processes to drive positive performance measures• Delivered an exceptionally high level of professionalism and support to each customer• Explained complex technology-related issues in understandable terms to customers• Documented all interaction with customers, including communication and resolutions• Actively collaborated with technical support engineers in a team-oriented culture and assisted other internal technical groups Show less

• 

  Z-systems

  May 2019 - Apr 2020

  • Interfaced with the project team to define scope of work in the development and update of detailed schedules, cost information, and identification of variances from the original plan• Managed data collection for monthly report submission to Project Manager• Serves as a quality liaison with Z Systems Corporate to ensure consistent practices and deliverables that meet quality standards• Prepare, maintain, enforce, and update the quality management system to drive performance using ISO 9001:2008 standards across contract• Managed data collection for monthly report submission to Project Manager• Prepare and submit functional area deliverables on schedule in accordance with requirements• Conduct audits to ensure compliance with quality management system and implement corrective actions as required Show less • Plan, develop, and assist in the coordination and communication of new policies and procedures relevant to the implementation of Z Systems’ corporate Purchasing and Information Technology departments• Active member of organization’s cyber security team to assist in the creation of policies for compliance with Defense Federal Acquisition Regulation Supplement• Efficiently manage the schedule and resources of the project teams to fulfill DFARs requirements and meet implementation deadlines• Planned and implemented companywide Acceptable Use Policy• Designed, implemented, and maintain Access database for all IT assets company wide across the United States Show less

  • Quality Manager

    Nov 2019 - Apr 2020

  • Special Projects Manager

    May 2019 - Nov 2019
• 

  Akima Support Operations

  Apr 2020 - Mar 2023

  Supervisor, Project Control
• 

  Akima Facilities Operations

  Mar 2023 - now

  Manager, Project Control