Ashish Thakur

Experience

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  Justdial

  May 2017 - Jul 2018

  CIC

  Sale various packages of Justdial, explaining them about the advantages of online presence, promotion of Justdial website, resolving customer problems.

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  Concentrix

  Jul 2018 - Jun 2019

  Customer Service Representative

  • Serves customers by providing product and service information and resolving product and service problems.• Attracts potential customers by answering product and service questions and suggesting information about other products and services.• Opens customer accounts by recording account information.• Maintains customer records by updating account information.• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.• Maintains financial accounts by processing customer adjustments.• Recommends potential products or services to management by collecting customer information and analyzing customer needs.• Prepares product or service reports by collecting and analyzing customer information.• Contributes to team effort by accomplishing related results as needed. Show less

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  Toppr

  Jan 2020 - May 2020

  Academic consultant

  - Responsible to manage & convert leads for versatile company programs which are in collaboration with renowned Universities/Institutes such as IIITB, NIMMS, IMT Ghaziabad, Deakin Business School, IITM Liverpool Business School, MICA.- Providing in-depth information to prospective learners, this includes counseling through phone, email, chat and social media.- Identifying references through the existing customer base to increase the sales pipeline- Details pertaining to lead discussions & conversion should be updated real-time on CRM (Salesforce) software- Responsible for adherence of the inside sales process, tools and data management.- Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue as well as number of enrolments.- Handle Objections and Price Negotiation in order to generate Sales Revenue.- Maintain effective communication till the time learner is onboarded. Show less

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  Vedantu

  Jun 2020 - Oct 2020

  Academic Counselor

  - Responsible to manage & convert leads for versatile company programs which are in collaboration with renowned Universities/Institutes such as IIITB, NIMMS, IMT Ghaziabad, Deakin Business School, IITM Liverpool Business School, MICA.- Providing in-depth information to prospective learners, this includes counseling through phone, email, chat and social media.- Identifying references through the existing customer base to increase the sales pipeline- Details pertaining to lead discussions & conversion should be updated real-time on CRM (Salesforce) software- Responsible for adherence of the inside sales process, tools and data management.- Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue as well as number of enrolments.- Handle Objections and Price Negotiation in order to generate Sales Revenue.- Maintain effective communication till the time learner is onboarded. Show less

• 

  Amazon

  Nov 2021 - Oct 2024

  • Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.• Serve as the first point of contact for leave, disability, and accommodation related inquiries, including but not limited to case intake, general policy questions, documentation, next steps and requirements to expedite the process.• Resolve such inquiries by referring to available documentation e.g. frequently asked questions and standard operating procedures – escalate when these cannot be resolved.• Build customer trust through empathetic, personalized conversations.• Receive queries via phone, email or chat and log contacts into the shared service case management system.• Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes. Show less My responsibilities as a Sr associate are mainly related with HR Operations, HR Compliance, Leave of Absence and Accommodations (LOAA) and several support functions that include ACES, Finance & Analytics, Vendor Management and Content Management.. Receive & log all queries received through phone & email in Panorama / Trouble Ticketing tool. Responsible to work on Panorama/Ticketing tools to resolve the queries received from the employee. Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.. Adhere to defined processes and ensure delivery in accordance with set quality standards. Thorough knowledge of policies & processes for multiple Customers group. Ensure the Service level are always achieved for HRS processes. Innovative with a commitment to change and process improvement applying KAIZEN and LEAN methodologies. Integrity and discretion in dealing with sensitive information and always ensure data privacy. Take ownership for query resolution and individual metric. Show less

  • HR Contact Center Associate

    Jun 2022 - Oct 2024

  • CRC Senior Associate

    Nov 2021 - May 2022
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  Eviden

  Oct 2024 - now

  Human Resources Specialist