Allan Headley

Experience

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  Freedom Debt Relief

  Jan 2010 - Jan 2011

  Creditor Queue Agent

  ✓ Contacted originating creditors, collection agencies and out of state attorneys’ in order to negotiate on our clients behalf for a reduced settlement on delinquent and/or charged off accounts.✓ Calculated acceptable percentages for settlements according to guidelines set forth by department.✓ Worked assigned queue of accounts in order to achieve goals and objectives.✓ Reviewed clients' savings to determine funds necessary to complete settlements and payment of company fees.

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  Collins College

  Jan 2011 - Jan 2013

  Full Time Student
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  Extended Stay America

  Oct 2013 - Jan 2014

  Front Desk Agent

  Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

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  Holiday Inn Express

  Jan 2014 - now

  Night Audit/ Guest Services

  ✓ Display a professional sense of urgency when communicating and interacting with customers, coworkers, and the public in a way that exceeds the customer's expectations.✓ Identify opportunities to improve and deliver additional value to customer's experience by presenting creative solutions and innovative ideas.✓ Generates, confirms, cancels, and changes guest reservations, computes bills, receives payments, and makes change for guests.✓ Responds to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment, and travel directions.✓ Auditing: Posts room and tax, submit credit cards, organize manager reports, and roll the business day. Show less

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  Marriott Marquis Houston

  Dec 2018 - now

  Loss Prevention Officer