Luke Harper

Experience

• 

  Bromsgrove School

  Oct 2013 - Oct 2022

  Horticulturist

  I played an integral role in maintaining and enhancing the beauty and functionality of diverse landscapes. My passion for horticulture and meticulous attention to detail allowed me to contribute significantly to the overall aesthetic appeal and health of various outdoor spaces.Key Responsibilities:-Executed a wide range of horticultural tasks, including planting, pruning, mulching, weeding, and pest control, ensuring the optimal growth and vitality of plants.-Demonstrated expertise in soil analysis and improvement, selecting appropriate plants, and designing sustainable landscapes that harmonize with the environment.-Collaborated closely with clients and landscape designers to understand and implement specific design goals and maintenance requirements.-Employed modern gardening techniques and equipment to efficiently complete tasks, such as irrigation system management, lawn care, and seasonal plantings.-Implemented organic and eco-friendly practices, minimizing the use of chemicals and promoting environmentally conscious gardening solutions.-Monitored plant health, identified diseases and pests, and implemented timely interventions to maintain the overall health of the landscape.-Trained and supervised a team of junior gardeners, providing guidance on best practices and safety protocols.-Regularly updated garden documentation, including maintenance schedules, plant inventory, and pest control records. Show less

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  National Trust

  Jun 2023 - Aug 2023

  Retail Team Leader

  As a Retail Team Leader, I played a pivotal role in ensuring an exceptional shopping experience for our visitors while fostering a collaborative and efficient work environment within the team.Responsibilities:-Supervise and lead a team of retail associates, providing guidance, training, and support to ensure outstanding customer service and sales performance.-Set an example for the team by delivering exceptional customer service, actively engaging with visitors, and showcasing an in-depth knowledge of the National Trust's mission and offerings.-Coordinate daily operations, including opening and closing procedures, cash handling, and inventory management.-Collaborate with the shop manager to implement visual merchandising displays that effectively highlight products and engage customers.-Monitor stock levels, place replenishment orders, and ensure accurate pricing and labeling of merchandise.-Maintain a clean, organized, and visually appealing shop environment that aligns with the National Trust's brand standards.-Assist in developing and implementing sales strategies to achieve targets and contribute to the shop's financial success.-Handle customer inquiries, concerns, and complaints professionally and promptly, striving to resolve issues and maintain visitor satisfaction.-Uphold health and safety standards, ensuring compliance with relevant policies and procedures.-Contribute to staff scheduling and manage breaks to maintain optimal staffing levels during peak hours.-Collaborate with other National Trust departments and volunteers to enhance the visitor experience and promote the Trust's initiatives.-Generate regular reports on sales, inventory, and customer feedback to provide insights for continuous improvement Show less

• 

  University of Worcester

  Aug 2023 - Jun 2024

  IT Support Assistant

  As an IT Support Assistant, I play a pivotal role in providing technical assistance and support to fellow students, faculty, and the general public. With a keen understanding of IT systems and a passion for problem-solving, I contribute to the smooth operation of our institution's technological infrastructure.Key Responsibilities:-Respond promptly to inquiries and technical issues raised by students, faculty, and staff, offering clear and effective resolutions. -Assist in troubleshooting hardware and software problems, utilizing diagnostic tools and techniques to identify and resolve issues efficiently. -Collaborate with the IT team to set up, configure, and maintain computer systems, software, and peripherals in labs and classrooms. -Provide hands-on training to users on various applications and software, ensuring their optimal utilization. -Support the implementation of new technologies and software upgrades, assisting in the installation and testing phases. -Maintain accurate records of support requests, resolutions, and system configurations, ensuring comprehensive documentation. -Assist in managing and maintaining the IT inventory, tracking hardware and software assets. Show less

• 

  Wanstor

  Jun 2024 - now

  Service Desk Analyst

  As a Service Desk Analyst Intern, my key responsibilities include:🔹 Assisting in the management and resolution of IT service requests and incidents.🔹 Providing first-line technical support to users via phone, email, and remote assistance.🔹 Troubleshooting hardware and software issues to ensure seamless IT operations.🔹 Escalating complex problems to higher-level support teams when necessary.🔹 Collaborating with colleagues to deliver excellent customer service and ensure client satisfaction.🔹 Gaining hands-on experience with a variety of IT systems and tools, enhancing my technical skills and knowledge. Show less