Vitaly Blokhin

Experience

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  ASI

  Sept 1992 - Aug 1995

  Chief of Analytical Department
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  Sequoia Computers

  Aug 1995 - Jul 1997

  Client Development Manager
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  Axionix Systems

  Jul 1997 - Sept 1997

  System Development Manager

  Menlo Park, California, USA

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  Parsec International

  Sept 1997 - Jul 1999

  Enterprise Systems Manager
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  Maersk Line

  Jul 1999 - Jun 2010

  April 2008 - June 30, 2010Russia/Finland/Baltics Cluster IT ManagerKey Performance Indicators (KPIs)• Voice of the Customer• Deliver within budget • Minimize escalations• Costs of support• DR AuditsMain achievements• Creation and implementation of solid IT Strategy in accordance with business strategy and targets• Providing uninterruptible IT service during merging with other companies (Sealand, P&O Nedlloyd)• BMC Remedy IT Servicedesk implementation• Cisco IP Telephony implementation across the Area, cost saving for international calls and traveling abroad (video and audio/web conferencing)• SAP R/3 business management software implementation in Russia Cluster• Business processes optimization, development of paperless docflow systems for Customer Service and HR departments• Implementation of EDI with ports and customs Show less

  • IT Manager

    Jul 1999 - Jun 2010

  • NBR (Nordic, Baltic Sea and Russia) Area IS Project Manager, Russia Cluster IS Manager

    Oct 2007 - Apr 2008

  • EEU (Eastern Europe) Area IS Manager

    Jul 1999 - Oct 2007
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  Panalpina

  Jul 2010 - Jun 2018

  Area Head of IT Black & Caspian Sea

  Key Performance Indicators (KPIs)• IT Costs optimization• Minimize escalations • Tickets to be resolved within SLA Main achievements• Creation and implementation of solid IT Strategy in accordance with business strategy and targets• IT services centralization in 1 Datacenter and virtualization of main servers• WebHelpDesk IT Servicedesk implementation, reduction number and optimization work of IT helpdesk staff• Replacing all printing/scanning/copying (MFU) devices by the global corporate solution (rent and per copy agreement) which allows to decrease TCO and standardize all equipment• Implementation of electronic docflow system (Diadoc)• SAP's Transport Managing System (TM) (standardized Panalpina industry solution) software implementation• Providing full IT solution for implementation in 2 warehouses (Zelenograd, Krekshino logistic park), Closed-circuit television (CCTV) systems, Access Control (ACS) systems, Barcode Scanners Wireless systems• Implementation of 1C system for accounting and HR departments Show less

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  Main Research and Computing Center for Managing the Affairs of the President of Russia

  Jul 2018 - now

  Deputy Head of the Information Systems Design Department

  Main achievements:• Implemented IT Service Management system (based on BMC Remedy software)• Implemented monitoring systems for IT infrastructure, services and applications (based on BMC TrueSight Operations Management and Zabbix software)Responsibilities:• Implementation of processes:- Incident Management- Change management- Service Level Management- Asset Management- Configuration Management- Problem Management- Capacity Management• Identification, systematization and formalization of IT service management processes automation requirements• Preparation of hardware-software requirements for the deployment of ITSM system and monitoring systems• Development of regulations and automation of the process of managing incidents and service requests• Formation of operational, product, service catalogs• Building Resource-Service models of IT services• Development of Service Level Agreements (SLA) and Operational Level Agreements (OLA) depending on the criticality of the IT services provided, refinement of the functionality of the SLM BMC Remedy module• Setting and monitoring tasks for technical specialists working in the Information Systems Design Department• Support for BMC Remedy, refinement of functionality, development of new functionality (customization)• Development and adjustment of BMC Remedy Action Request System (ARS) settings, programming in a visual environment using BMC Remedy Developer Studio, working with data arrays (BMC Atrium CMDB, LDAP) using BMC Atrium Integrator Spoon, adding the necessary new functionality to BMC Smart IT• Configure BMC Remedy integration with external systems, including BMC Remedy AR System REST API• Configure BMC Remedy Smart Reporting system• Upgrade the BMC Remedy system (including the platform and all modules - Remedy IT Service Management Suite, BMC Digital Workplace (MyIT), BMC Smart IT) from version 9.1.04 to version 18.08.01• Providing training for employees Show less