Michèle Crossman

Experience

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  HTS Engineering - Heat Transfer Solutions

  May 2012 - Aug 2012

  Sales Engineering Coop Student

  • Designed commercial operation HVAC control systems• Showed autonomy and sound decision making skills by considering interests of several corporate clients including analysis of equipment specifications for best selection of HVAC equipment • Prepared and presented results of quality inspections to senior management team

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  Royal Canadian Mint

  Jan 2013 - Apr 2013

  Quality Systems Coop Student

  • Honed problem solving skills by spotting issues with the systems and completing root cause analysis • Completed visual inspection of products in order to ensure all products meet the pre-established quality standard • Facilitated different work procedures by creating new flow charts and documents • Worked with professional engineers inspecting mechanical equipment in order to ensure quality• Analyzed data and created reference documents, including quality inspection procedures, used by members of all departments throughout the Royal Canadian Mint Show less

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  Royal Canadian Mint

  Sept 2013 - Dec 2013

  Quality Systems Coop Student

  • Honed problem solving skills by spotting issues with the systems and completing root cause analysis • Completed visual inspection of products in order to ensure all products meet the pre-established quality standard • Facilitated different work procedures by creating new flow charts and documents • Worked with professional engineers inspecting mechanical equipment in order to ensure quality• Analyzed data and created reference documents, including quality inspection procedures, used by members of all departments throughout the Royal Canadian Mint Show less

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  General Dynamics Canada

  May 2014 - Aug 2014

  Verification and Validation Coop Student

  • Tested and analyzed internally developed complex software as against standard procedures• Determined corrections to procedures and recommended changes to software • Prepared follow up correction reports• Attended daily meetings with team of engineers to determine project progress.

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  Titus

  Oct 2015 - Aug 2020

  - Organized and conducted Customer Business Reviews to identify and understand customers' problems and needs to establish an effective methodology for success- Provided guidance on Titus product implementation, strategic data protection evolution and optimization of product configurations- Accurately identified customer specific metrics to define success and lead subsequent results and review sessions- Advocated for customers throughout the sales, initial deployment and implementation evolution phases and was the main point of contact for the customers' business relationship with Titus Show less - Managed the development and release of a new Machine Learning product, a pivotal investment of Titus' strategic direction, winning Titus numerous 2020 Cybersecurity Excellence Awards- Trusted to own the relationship with the CEO of the Original Equipment Manufacturer (OEM) to facilitate product integration and track revenue- Led the Software as a Service (SaaS) transformation of on-premise solution sets to a cloud hosted platform, including market research, requirement definition, product development and go to market strategy- Implemented solutions for business process changes to accommodate sales, sales operations, finance, professional services and support throughout the transition to a SaaS organization- Successfully executed on the release of the Titus for G Suite product through the market research and product development phases, leading to the go to market strategy- Selected to attended several Google conferences to participate in sessions and speak with customers and industry professionals to gather valuable market insight and promote Titus products- Presented and gained approval from senior executives on numerous Front End Alignment meetings, outlining the business case including the product value proposition, target market and potential revenue Show less - Showcased the value of Titus to prospects through technical presentations, successfully leading to product sales- Led customer Proof of Concepts (POC) by configuring, installing and customizing products to prospects' requirements- Managed relationship with customers post sales to implement purchased products in a production environment- Gained knowledge of third party security tools by ensuring successful integration with Titus products- Visited customers on-site and collaborated with support teams to investigate and troubleshoot deployment challenges Show less

  • Customer Success Manager

    Mar 2020 - Aug 2020

  • Product Manager

    Jan 2017 - Mar 2020

  • Associate Sales Engineer

    Oct 2015 - Jan 2017
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  Nexthink

  Apr 2021 - Feb 2022

  Product Manager
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  Benevity

  Feb 2022 - now

  Product Manager