Tom Buchanan

Experience

• 

  London Borough of Hackney

  Mar 2007 - now

  I deliver formal classroom based training, e-learning, coaching and blended learning solutions. Working within a small team I am responsible for the scoping, design, delivery and evaluation of learning interventions for a department of over 400 staff. My main areas of work include delivery of:- Housing training- Benefits and Welfare Reform training- Revenues training- Customer Service training (accredited by the Institute of Customer Services)- IT systems training

  • Learning and development officer

    Sept 2012 - now

  • Customer Service Officer

    Jan 2009 - Sept 2012

  • Council Tax Officer

    Mar 2007 - Jan 2009