
Tom Buchanan

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About me
Learning and development officer at London Borough of Hackney
Education

St Ignatius College
1997 - 2003
University of Leicester
2003 - 2006Bachelor of Arts (B.A.) History
Experience

London Borough of Hackney
Mar 2007 - nowI deliver formal classroom based training, e-learning, coaching and blended learning solutions. Working within a small team I am responsible for the scoping, design, delivery and evaluation of learning interventions for a department of over 400 staff. My main areas of work include delivery of:- Housing training- Benefits and Welfare Reform training- Revenues training- Customer Service training (accredited by the Institute of Customer Services)- IT systems training
Learning and development officer
Sept 2012 - nowCustomer Service Officer
Jan 2009 - Sept 2012Council Tax Officer
Mar 2007 - Jan 2009
Licenses & Certifications

Certification in Learning and Development practice
Chartered Institute of Personnel and Development (CIPD)Oct 2014
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