Simona Popova

Experience

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  Sitel Group

  Jan 2022 - Jul 2022

  Customer Service Representative

  - Strong medical knowledge- Efficiently scheduling deliveries for Specialty Medications to ensure timely receipt by patients.- Providing regular status updates to patients regarding their insurance coverage, prescription status, delivery progress, and medication availability.- Offering personalized assistance to patients, doctor's office representatives, or patient caregivers by addressing inquiries and concerns regarding medication status and delivery.- Ensuring clear communication channels to keep all stakeholders informed and reassured throughout the process.- Maintaining accurate records and documentation to facilitate smooth coordination and delivery of Specialty Medications. Show less

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  Playtech Managed Services

  Nov 2022 - May 2023

  Chat moderator

  Main responsibilities: - Warmly welcoming players to the chat room with either general or personalized greetings.- Congratulating winners of games or events to celebrate their achievements.- Engaging with players by posing various open-ended questions to encourage conversation.- Ensuring that all conversations within the room are respectful, clean, and free from offensive or discriminatory language.- Hosting chat games to entertain and maintain a positive atmosphere in the room. Show less

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  Immedis, a UKG Company

  May 2023 - now

  Customer Service Specialist - product support |||

  My main responsibilities as a customer support specialist at Immedis include : • Providing prompt assistance to clients regarding payroll processesand technical issues.•Addressing inquiries related to payroll setup, account management,and platform navigation.• Offering solutions and troubleshooting guidance to resolve clientqueries effectively.|• Proactively identifying and reporting technical issues ordiscrepancies in payroll processing.• Close collaboration with technical teams to investigate and resolvereported issues promptly.• Ensuring timely communication with clients regarding the statusand resolution of reported issues• Customer engagement on a daily basis to provide ongoing supportand assistance.• Guiding clients through routine payroll tasks, such as data entryand report generation.• Maintain strong client relationships by delivering high-qualityservice and addressing concerns proactively. Show less