Sandra Hanshaw, CPCU, AIM, AIC

Experience

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  State Farm

  Jan 1997 - Mar 2018

  • Managed call center with span of control of 23-28 auto associates.• Evaluate and manage employee performance and create performance documentation.• Leveraged associate through coaching and feedback to achieve established performance metrics.• Utilize available reporting tools to identify areas of opportunity and resolving accordingly.• Project management including Business Continuity and Remarkable Customer Service Initiative. • Participate in interviews, hiring, and training of newly assigned associates. Show less

  • Claim Team Manager

    Mar 2016 - Mar 2018

  • Catastrophe Claim Specialist

    Feb 2009 - Mar 2016

  • Injury Claim Specialist

    Jun 2005 - Feb 2009

  • Auto Claim Specialst

    Jan 1997 - Jun 2005
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  ASI™

  Jun 2018 - Jun 2019

  Large Loss Senior Claims Specialist

  • Contact with customers, contractors and attorneys to resolve claims.• Analyze coverage, determine appropriate reserves, settle claims within authority.• Identify claims requiring Reservation of Rights, coverage denials, large loss for elevated handling. • Train new to role associates, lead training classes and mentoring of new associates. • Completed management duties while managers out of the office for extended periods.

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  UPC Insurance

  Jan 2020 - Dec 2021

  • Catastrophe Claims Manager

    Jul 2020 - Dec 2021

  • Claims Examiner III

    Jan 2020 - Jul 2020
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  Olympus Insurance Company

  Dec 2021 - now

  Large Loss Property Claims Manager

  As a seasoned professional in the property claims industry, I bring a wealth of experience and a track record of success to the table. My career is defined by my ability to transform challenges into opportunities, driving efficiency and excellence in every facet of claims management. With a keen focus on driving strategic growth and enhancing operational performance, I've led teams to exceed expectations in high-stakes environments.In my recent positions, I've demonstrated exceptional skill in leading comprehensive training programs, identifying and designing robust quality assurance frameworks, and implementing data-driven strategies to optimize team performance. My hands-on approach in creating, revamping training modules and spearheading innovative catastrophe training programs has markedly improved skills across the board, ensuring adherence to industry regulations and company standards.#ClaimsExcellence #LeadershipDevelopment #OperationalInnovation #QualityAssurance #StrategicTraining #TeamPerformance #ProcessImprovement #IndustryLeadership #CostManagement #TalentOptimization Show less