Puneet Pal

Experience

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  Planethomes.IN

  Dec 1999 - Aug 2002

  Team Leader - eCommerce Operations

  Experienced in managing eCommerce operations for major brands like America Online, Microsoft, and Compuserve, handling online sales, payment processing, and shipment. Successfully implemented affinity-based upsell strategies, leading to significant revenue generation. Specialized in specific roles within operations, including sales/upsell for AOL, IT support for MSN, and online search agent responsibilities. Managed team performance, SLAs, client interactions, business reviews, adherence to client SLAs, service levels, call quality, average handle time, overall service quality metrics, people metrics such as attrition and shrinkage, floor management, and inventory control. Show less

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  Firstsource

  Aug 2002 - Mar 2013

  Deputy General Manager - Operations

  As a seasoned BPO Leader, I specialize in driving Operational Excellence, ensuring Client Success, and owning Profit & Loss responsibilities, all contributing to strategic growth and operational efficiency. My expertise spans Contact Center Management, optimizing customer interactions and agent performance, Operational Service Delivery to meet SLAs, skilled People Management for team leadership and development, Value Addition through enhanced customer experience strategies, and meticulous P&L Ownership & Compliance for financial performance and data security Show less

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  J K TOURS & TRAVELS

  Apr 2014 - Oct 2016

  Managing Partner

  Experienced in sales, business development, operations, vendor negotiations, client relationship management, and networking, I excel in managing day-to-day agency operations for optimal performance. Skilled in negotiating and contracting with third-party vendors, I ensure efficient workflow and client satisfaction, driving growth and profitability through strategic sales and business development plans. My networking abilities facilitate smooth tour operations and enhance business opportunities.

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  Bharat Financial Inclusion Limited (100% subsidiary of IndusInd Bank Ltd.)

  Nov 2016 - May 2018

  Sr. Lead Manager – Organizational Excellence & Service Quality

  I specialize in strategic planning and process optimization, focusing on customer-centric approaches tailored for low-income households. With a strong emphasis on quality assurance and capacity building through staff training, I conduct operational assessments, manage stakeholder relationships, and deliver recommendations that ensure superior service standards and regulatory compliance.

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  SBFC Finance Limited

  Jun 2018 - Mar 2019

  Head Of Customer Care & D2C channel sales

  I specialize in managing lead conversions and optimizing Direct-to-Consumer (D2C) channels for personal loans, focusing on enhancing customer interactions and experiences. My role involves monitoring KPIs and channel performance to drive innovation in customer engagement, ultimately contributing to business growth through effective sales, interaction, and acquisition strategies.

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  Alpha Foods

  Apr 2019 - Sept 2021

  Business Owner

  I am an accomplished entrepreneur with a successful track record in Industrial Catering, having established and grown a thriving business. My hands-on experience has honed my skills in understanding market dynamics, meeting customer needs, and implementing effective strategies to exceed expectations. I have demonstrated strong leadership in managing and expanding the business, ensuring continuous growth and customer satisfaction.

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  Altruist Technologies Pvt. Ltd.

  Oct 2021 - Dec 2022

  Vice President Sales Business Development

  Experienced sales and business development leader specializing in optimizing customer experience and driving revenue growth in North America. Skilled in strategic planning, sales leadership, and customer success, with a track record of implementing innovative strategies to boost satisfaction and sales performance. Proficient in prospecting, pre-approach research, effective approach strategies, detailed presentations, objection handling, deal closure, follow-up for customer satisfaction, and exploring future opportunities. Show less

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  GREENSKY INFOTECH

  Jan 2023 - May 2024

  Vice President & Practice Head

  Greensky Infotech Pvt Ltd is a multifaceted conglomerate encompassing US-based Medz Healthcare, Parakeet Logistics, and US Shipping Trans. As the Full-Time Director, I oversee and drive strategic initiatives across these business verticals, specializing in innovative solutions that cater to diverse industry needs.Key Verticals:Medzhealth Care Inc: Overseeing Revenue Cycle Management (RCM) operations for medical billing, ensuring efficient coding, insurance management, and insurer coordination. Website: www.medzhealthcare.comUS Shipping Trans: Managing asset-based 3PL logistics operations, focusing on reliable transport services, fleet management, and supply chain optimization. Website: www.usshippingtrans.netParakeet Logistics: Leading third-party logistics (3PL) brokerage services, including transportation, warehousing, inventory management, and freight forwarding. Website: www.parakeetlogistics.comCompany Overview:Greensky Infotech Pvt Ltd is committed to excellence, delivering comprehensive solutions and ensuring smooth business processes across various industries.With expertise in healthcare revenue cycle management, I excel in ensuring patients' eligibility for services and verifying demographic details, creating accurate claims, validating them thoroughly, and submitting to payers, recording and reconciling payments, investigating and appealing claim denials for maximum revenue, and proficiently managing accounts receivable follow-ups and credit balance resolutions to maintain financial stability. Show less