Kok Ping Teh

Experience

• 

  Netrixs Sdn Bhd

  Nov 2003 - Oct 2008

  Project Manager

  • Responsible for the all IT supports and projects;• Was promoted to Senior Engineer in 2005, leading a team of IT engineers, fully responsible for the delivery of project;• Changed role to Account Manager in 2006 and responsible for securing sales for IT Enabled Services and printers;• Moved back to project team in 2007 as Project Manager;• Key projects/ achievement completed/ accomplished:o Relocation of office from PWTC to Cyberjaya, handled more than 40 servers and focusing on testing and commissioning of the hardware. In addition, project managed the implementation of the backup system for the organistion as well;o Managed and coordinated nationwide deployment of ~130 servers and ~1500 PCs for Jabatan Imigresen, the servers included cluster servers, IBM Blade servers and xSeries servers;o Managed the deployment of print managed services for a local hypermarket chain;o Managed the preventive maintenance exercise for Telekom COINS customer which includes major banks branches spanning nationwide; ando Involved in a number of server and PC installation and deployment, for clients ranging from ministries to smart schools. Show less

• 

  Novartis Corporation (M) Sdn Bhd

  Nov 2008 - now

  Hold end to end accountability for business processes, integrate services horizontally across organizational units, and manage interfaces between Service Delivery projects. - Be accountable for the quality of IT Services of an end to end business process, proactively align between service delivery managers and business- Map and decompose business processes and identify and ensure mapping of IT components along business processes - Identify and manage interfaces along the business process to create a seamless process flow- Identify high level technology solutions to address business demand- Ensure globally aligned business capability- Drive adoption of global solutions- Support Service Delivery Managers when consulting with the business- Ensure interdependencies between projects and requirements from different Service Delivery managers are considered- Support Service Delivery Managers and Demand & Supply Managers on demand shaping, assembly and effort estimation- Ensure the overall user experience is taken into account when designing and deploying new solutions and services- Support Service Delivery Lead in discussion with business for optimization, i.e. digitalization, of business processes- Assist Service Operations in managing complex problems affecting multiple service delivery areas- Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Delivery Integration scope Show less The role is responsible for both Application Support for Lifecycle Management, driving continual improvements, and the management of change of the IT service, system and application including 3rd party IT Services and Deployment Support.For Application Support, this role also negotiates Operational Level Agreements (OLAs) with the service providers of underpinning IT services and ensures that the relevant resources are engaged and coordinated.The Deployment Support , there are two primary responsibilities: Firstly, for supporting the Global IT Function with the local deployment of the solution in order to achieve the optimal design, delivery and deployment of design processes, practices and solutions vs. business requirements; Secondly, supporting the deployment of local applications or local initiatives under the management of Country IT.This role assumes responsibility within the project for proper communication between the Global IT Function and the local organization.In addition, this role assumes responsibility of Information Security Lead Coordinator for local organization. Show less • Joined the company as an IT engineer and was tasked to put in place Helpdesk process to support a total of ~250 users in 2008, at present, currently supporting ~500 users;• Promoted to Site Infrastructure Manager (SIM) in 2012, leading a team focusing on helpdesk and IT infrastructure;• Key helpdesk and infrastructure initiatives completed/ accomplished:o Act as single point of contact for any local infrastructure issue which includes LAN, Data Centre facilities, server operations, telephony, Helpdesk Support, deployment and hardware management;o Performs Disaster Recovery requirement and act as IT BCP focal contact;o Budget planning in collaboration with global team with key focus on managing local IT infrastructure budget;o Manages global and local vendoro Conducted periodic orientation to newcomers as well as training for business units focusing on IT compliance reporting, Information Governance,IT know-how & policy;o Conducted monthly review of Helpdesk Services with local CIO, including IT compliance reporting• Key data governance/ end user computing initiatives completed/ accomplished:o Took up the Lead Coordinator for Information & Governance Management role from 2010-2013;o Ensure compliances of IT Process for Service Management Processes (Incident, Problem, Change, Configuration and Request Management) o Monitors and remediates end-user computing non-compliances on weekly basis.• Key projects/ achievements completed/ accomplished:o Successfully managed and coordinated the office move. Responsible for the infrastructure setup on the new office and movement of old equipment.o Worked with business unit to implement and deploy a global initiated project, Show less

  • Director Workspace Operation & End-User Integration - APMA

    Jun 2022 - now

  • End User Experience Service Delivery Integration Manager - APMA

    Jan 2019 - May 2022

  • End User Experience Service Delivery Manager South East Asia

    May 2017 - Dec 2018

  • Application Support & Deployment Manager

    Feb 2015 - Apr 2017

  • Site Infrastructure Manager

    Nov 2008 - Jan 2015