John Kilbride

Experience

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  The BISYS Group, Inc

  Jan 1996 - Jan 2004

  Senior Account Executive

  Responsible for providing overall client services to our Small Market partners, financial advisors and clients. The Account Executive strengthens these relationships by providing day-to-day exceptional customer service.Essential Duties and Responsibilities:- Consistently provide a high level of Customer Service while communicating with clients and partners to address all client service issues and provide necessary research, problem solving and resolution support.- Successfully monitor and follow-up on assigned items, including seeing problems through to resolution and closure with customer(s).- Provide clear and concise communication, regarding overall service expectations as well as procedures and time frames, to clients related to questions that require further research and analysis.- Achieve service level goals established for each financial partner.- Practice fundamental time management principles in providing quality customer service to our partners and clients.- Respond to inquiries on the status of plan activity. (NDT testing, quarterly statements, RMDs, etc.)- Perform other duties and participate in special projects as assigned. Show less

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  Morton Mcmichael Elementary School, School District

  Sept 2004 - Jun 2016

  Computer Science Teacher

  Exercise a teaching practice that focuses on student-centered instruction, enabling a greater potential for educational knowledge to pass-through to the applied fields of technology and communication. Learning modules consist of parental involvement in student learning strategies, critical and creative thinking instructional activities, group and individual learning plans, student motivation strategies, active and meaningful learning activities, effective student assessment strategies, team-building strategies.Manage a computer facility that consists of 34 IBM PCs as well as 34 G-4 Macs. Assisted with the installation of the facility, and supervise the maintenance of its performance. Member of the Leadership Team that sets the policies and procedures for the school.Lead Technology Teacher for the school.Created and implemented the school technology plan for the next 5 years. Implemented and budgeted to reach all goals in the time assigned. Show less

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  Santander Bank, N.A.

  Jun 2016 - now

  Personal Banker
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  Robern Industries

  Nov 2018 - now

  Technical Consultant