Leah Jones

Experience

• 

  Precision Printing Company Ltd

  Nov 2009 - Dec 2014

  In March 2013 I was given the opportunity to join the Client Services Team where i currently• Liaise with clients from concept to completion of projects.• Provide guidance and support to clients on materials and print finishing to ensure their expectations are met.• Act as a trusted advisor to bluechip clients assisting and resolving any problems or issues the client may have. In June 2011 I was promoted to Account Manager and began training with the Production Team, my main duties where • Booking jobs into production and managing them through the print process, • Keeping clients expectations in regards to delivery and quality control, • Taking online orders through Coreprint and managing artwork amends and uploads to the site. I began working at Precision as a Sales Administration Assistant working closely and assisting the Sales Team with quotes, booking jobs into production and general assistance to the office.

  • Client Services Manager

    Mar 2013 - Dec 2014

  • Account Manager

    Jun 2011 - Mar 2013

  • Sales Administration Assistant

    Nov 2009 - Jun 2011
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  MBA

  Dec 2014 - Dec 2018

  DM Account Manager

  In December 2014 I made the decision to go in a new direction in my print career. Direct Mail was the only area of print I had basic knowledge off and needing a challenge decided to join MBA. Utilising my existing knowledge of print and marketing and new found knowledge of Direct Mail I managed to complete my Undergraduate Degree in Leadership and Management in May 2015. My main duties as an Account Manager at MBA are:• Liaising with clients on Direct Mail campaigns, advising and guiding the client where needed. Taking briefs and looking at areas where cost savings can be made ensuring the most efficient production route is taken.• Taking briefs and booking in jobs using the MIS Shuttleworth System.• Raising schedules and managing campaigns from beginning to end, keeping client up to date on timings and looking at any potential risk or issues that may occur throughout the production process.• Raising and sending reports to clients and dealing with any complaints and issues the client may have. Following policies / procedures and making continuous improvement looking at areas of opportunity for growth.• Liaising with Mailing departments and postal providers forecasting mailings ensuring resources are available for when campaigns are ready to be mailed.• Using Web to Print Portals and MBA Smart Services looking at areas where clients production processes, reporting and mailing can be utilised using these services. Show less

• 

  Paragon Customer Communications

  Jan 2019 - now

  Senior Account Manager - Print Management & Direct Mail

  In December 2019 I was contacted by Paragon with an opportunity to apply for a Senior Account Manager role at the Dagenham Site which I gladly accepted. By working in one of the UKs largest Print Factory I gained a more in-depth knowledge of managing large volume Direct Mail campaigns. It has given me a great opportunity to also learn Multi Channel Communications and learning the development behind the scenes or SMS and Email communications alongside Direct Mail seeing the overall impact all elements have on Marketing campaigns. Show less