
Viktor Aleksieiev
Highest category specialist of Call Center

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About me
Product leader\Product owner, Low-code platform, AI, ML, BPMS at Creatio
Education

Odessa National Telecommunications Academy
2002 - 2007Master Information Security
Experience

Ukrainian Mobile Communications
Aug 2007 - Aug 2008Highest category specialist of Call Center
Raiffeisen Bank Aval
Aug 2008 - Jul 2013Project Manager
Jul 2011 - Jul 2013Head of Acquiring businees support team Customer Info Service Department Distribution and Delivery C
Aug 2010 - Sept 2011Head of Sector Product information support team Customer Service Department
Dec 2008 - Aug 2010Main specialist Informational Support Clients Department
Aug 2008 - Dec 2008

Terrasoft
Jul 2013 - Aug 2014Project Implementation ConsultantCRM systems implementation

Creatio
Sept 2014 - nowInteraction with Customer for confirmation and approval project and processes requirements, including quality, budget, and terms.Active interaction with Customers at all stages of the project in order to clarify requirements to technical tasks, as well as creation and receipt of new tasks. Providing the required level of customer satisfaction by development and implementation correcting and preventive actions, directed to increase project teamwork efficiency, product quality, deadlines compliance in strict accordance with the approved budget. Providing systematic receiving of the information about Customer satisfaction, analyze this information and if necessary develop correcting and preventive actions.Scheduling and coordination of project team activities.Development and maintenance of project documents. Show less
Product leader\Product owner, Low-code platform, AI, ML, BPMS
Feb 2021 - nowProduct Owner
Dec 2015 - Feb 2021Project Manager
Sept 2014 - Dec 2015
Licenses & Certifications
- View certificate

Agile at Work: Driving Productive Agile Meetings
LinkedInOct 2017 - View certificate

Agile at Work: Reporting with Agile Charts and Boards
LinkedInJan 2018 - View certificate

Agile at Work: Building Your Agile Team
LinkedInOct 2017 - View certificate

Agile Product Owner Role: Techniques
LinkedInAug 2017 - View certificate

Nir Eyal on Creating Habit-Forming Products
LinkedInSept 2017 - View certificate

Transitioning from Waterfall to Agile Project Management
LinkedInSept 2017 - View certificate

Learning Data Science: Understanding the Basics
LinkedInAug 2017 - View certificate

Vivek Wadhwa on Technology and Doing What Is Right
LinkedInSept 2017 - View certificate

Agile at Work: Planning with Agile User Stories
LinkedInSept 2017 - View certificate

Agile Project Management Foundations
LinkedInJul 2017
Languages
- enEnglish
- ukUkrainian
- ruRussian
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