Viktor Aleksieiev

Experience

• 

  Ukrainian Mobile Communications

  Aug 2007 - Aug 2008

  Highest category specialist of Call Center
• 

  Raiffeisen Bank Aval

  Aug 2008 - Jul 2013

  • Project Manager

    Jul 2011 - Jul 2013

  • Head of Acquiring businees support team Customer Info Service Department Distribution and Delivery C

    Aug 2010 - Sept 2011

  • Head of Sector Product information support team Customer Service Department

    Dec 2008 - Aug 2010

  • Main specialist Informational Support Clients Department

    Aug 2008 - Dec 2008
• 

  Terrasoft

  Jul 2013 - Aug 2014

  Project Implementation Consultant

  CRM systems implementation

• 

  Creatio

  Sept 2014 - now

  Interaction with Customer for confirmation and approval project and processes requirements, including quality, budget, and terms.Active interaction with Customers at all stages of the project in order to clarify requirements to technical tasks, as well as creation and receipt of new tasks. Providing the required level of customer satisfaction by development and implementation correcting and preventive actions, directed to increase project teamwork efficiency, product quality, deadlines compliance in strict accordance with the approved budget. Providing systematic receiving of the information about Customer satisfaction, analyze this information and if necessary develop correcting and preventive actions.Scheduling and coordination of project team activities.Development and maintenance of project documents. Show less

  • Product leader\Product owner, Low-code platform, AI, ML, BPMS

    Feb 2021 - now

  • Product Owner

    Dec 2015 - Feb 2021

  • Project Manager

    Sept 2014 - Dec 2015