Talk to sales Try for Free
Melanie Williams

Melanie Williams

Call Center Specialist

Followers of Melanie Williams94 followers
location of Melanie WilliamsKnoxville Metropolitan Area

Connect with Melanie Williams to Send Message

Connect

Connect with Melanie Williams to Send Message

Connect

  • Timeline

  • About me

    AVP AQP Residential Servicing Dept at Apex Bank

  • Education

    • IFA Institut for Foreign Languages

      2010 - 2012
      Associate's degree English, Economics, and Spanish

    • Elly-Heuss-Gymnasium

      1998 - 2008
      High School Diploma English and Sports

    • ECPI University

      2017 - 2019
      Bachelor of Business Administration - BBA 3.78

  • Experience

    • Samhammer AG

      Jan 2008 - Oct 2012
      Call Center Specialist

    • Convergys Intelligent Contact

      Jan 2013 - Mar 2015
      Call Center Agent

    • Fortera Credit Union

      Jun 2015 - Dec 2015
      Teller/Member Service Representative

    • Apex Bank

      Aug 2018 - now

      • Conduct audits and reviews on existing portfolios to ensure all necessary documents are in file• Monitor of insurance coverage collateral properties as well as the efficient processing of insurance and tax escrow payments• Organize and file new portfolios• Prepare loan statements, satisfy paid-off mortgages, and process other lending related payments• Create CIF’s and book new loans from newly acquired portfolios• Ensure all loan servicing disclosures are completely error free• Evaluate loan servicing data, research issues along with exceptions and execute apt changes.• Execute quality control measures with respect to loan servicing.• Conduct detailed root cause analysis of client issues and problems Show less

      • AVP AQP Residential Servicing/Admin Dept

        Aug 2023 - now

      • Admin Department Manager Residential Servicing

        Jun 2020 - Aug 2023

      • Assistant Manager

        Nov 2019 - Jun 2020

      • Administrative Assistant

        Aug 2018 - Nov 2019

  • Licenses & Certifications

    • Management Skills Certificate

      ECPI University
      Jun 2019

  • Honors & Awards

    • Awarded to Melanie Williams
      Deans List ECPI University May 2017 I have made it on to the Dean's list every semester, but one semester since I started my studies in 2017. I have kept my GPA at 3.8 or above during this time, as well.

  • Volunteer Experience

    • Point of Contact for FRG

      Issued by US ARMY Family Readiness Group-Ft. Campbell on Oct 2014
      US ARMY Family Readiness Group-Ft. CampbellAssociated with Melanie Williams