Nilaykumar Shah

Experience

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  ACT Computer Education

  May 1996 - Jan 1997

  Senior Network & Hardware Engineer, Academic Head / Network Administrator and Senior Faculty
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  Aptech

  Feb 1997 - Apr 1998

  Academic Head / Network Administrator
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  Silicon Systems

  Jun 1998 - Sept 2002

  Senior Network and Hardware Engineer
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  Datatech Computers Pvt Ltd

  Oct 2002 - Sept 2005

  Resident Engineer
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  Silicon IT Hub

  Jan 2005 - Dec 2012

  IT Project Manager

  ● Applied a comprehensive understanding of Project Management Framework to efficiently coordinate resources, timelines, and stakeholders in diverse IT projects.● Successfully led Project Initiation for several high-profile IT projects, setting the stage for successful project completion.● Used strong Change Management skills to guide staff through technological shifts, improving overall efficiency and productivity.● Managed and implemented Change Control processes across multiple IT projects, ensuring seamless transitions and minimal business disruptions.● Proven ability in managing all activities across multiple IT projects, leading to increased productivity and successful project completion.● Developed and maintained Cash Flow Reporting systems as part of successful IT project management. Show less

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  Versatile Techno

  Jan 2013 - Dec 2016

  IT PROJECT MANAGER - Product Manager

  • Led a portfolio of projects, documenting business requirements, designing, and delivering IT solutions in compliance with enterprise architecture.• Compiled program and project charters, business plans, and project documentation to support project activities, ensuring alignment with business objectives.• Developed and maintained annual program business cases, including program roadmaps and forecasts.• Collaborated with business and program sponsors to define program vision and strategic deliverables, ensuring stakeholder alignment.• Provided leadership to project teams, establishing strategic planning, program definition, and communication strategies.• Managed multiple projects, project managers, and resources, ensuring effective project governance.• Worked closely with program/project sponsors to ensure ongoing program communication and timely risk escalation.• Collaborated with business and IT leadership to develop well-defined program/project plans, including objectives, scope, timeline, resources, risks, benefits, and budget.• Documented and reported program/project status, milestones, and resources, facilitating issue and risk tracking and closure.• Developed program/project schedule plans, estimated resource requirements, and monitor work plans to ensure the timely completion of tasks.• Provided guidance to project resources, establishing work priorities, and ensuring prompt delivery of tasks.• Assessed program/project outcomes and identified improvement opportunities in collaboration with sponsors.• Provided change management and communication support to business and project teams.• Adhered to project management office standards and contributed to the development of new standards. Show less

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  Elink Software Technologies Pvt. Ltd.

  Jan 2016 - Dec 2017

  Project Manager

  • Led a portfolio of projects, documenting business requirements, designing, and delivering IT solutions in compliance with enterprise architecture.• Compiled program and project charters, business plans, and project documentation to support project activities, ensuring alignment with business objectives.• Developed and maintained annual program business cases, including program roadmaps and forecasts.• Collaborated with business and program sponsors to define program vision and strategic deliverables, ensuring stakeholder alignment.• Provided leadership to project teams, establishing strategic planning, program definition, and communication strategies.• Managed multiple projects, project managers, and resources, ensuring effective project governance.• Worked closely with program/project sponsors to ensure ongoing program communication and timely risk escalation.• Collaborated with business and IT leadership to develop well-defined program/project plans, including objectives, scope, timeline, resources, risks, benefits, and budget.• Documented and reported program/project status, milestones, and resources, facilitating issue and risk tracking and closure.• Developed program/project schedule plans, estimated resource requirements, and monitored work plans to ensure timely completion of tasks.• Provided guidance to project resources, establishing work priorities, and ensuring prompt delivery of tasks.• Assessed program/project outcomes and identified improvement opportunities in collaboration with sponsors.• Provided change management and communication support to business and project teams.• Adhered to project management office standards and contributed to the development of new standards. Show less

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  Staples Canada

  Jun 2017 - Sept 2018

  Technology Specialist .Com Sales

  Using all known sales techniques increased sales opportunities.Using efficient communication method strengthened the relationship with customer introduced by account manager resulting into increase in department sales by 7%.Obtained the 100% success rate for the sales task directed by the account manager. Emphasized on providing solution to customers and increasing the customer's satisfaction resulting into increased salesAlways focused on cross selling technique thus helped in getting satisfied customer and rise in sales. Show less

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  Staples

  Sept 2018 - Nov 2020

  As A Services Manager, I am responsible for enabling our work, learn, and grow culture; for customers and associates. I am accountable for achieving business results through effective management and execution of the services areas in the store; cash, print & marketing and technology department. I provide coaching, training, and developing associates to be dynamic, inspiring partners in all areas of the business. I am responsible to maximizes sales growth in the services area in the store, including cash, print & marketing and technology services.I am responsible to manage the coordination and execution of services and maximizes department productivityOther responsibilities includes and not limited toMonitor store-use merchandise.Responsible to provide team leadership through hiring, onboarding, learning & development, and coaching.Responsible to provide cash support to associates at the checkout to ensure a positive customer experience.Responsible to ensure general cleanliness for a positive customer and associate experience.Responsible for the safe and proper use of all store equipment. Support loss prevention and compliance. Show less I am responsible for maintaining efficient filing system of all relevant paperwork as per company standards and to pass the loss prevention audit, During my supervision I have gained the 15% from 80% to 95%.Processed all the C.O.D's including reporting, transactions, payments and collections as per company policy resulting into time to time payment collections.Monitors adequate inventory levels and places orders for all other supplies resulting into 100% availability of supplies.With efficient coordination among the technology services team and technology sales team improved services revenue, such as PC upgrades, operating system upgrades, on site service for computer hardware and other devices.Resolved consumers concerns in a diplomatic manner, provided satisfactory solutions with the intention of not making loss to the store thus increased the CSAT survey from 65% to 82%. Show less

  • Services Manager

    Oct 2019 - Nov 2020

  • Service Supervisor

    Sept 2018 - Oct 2019
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  CGI

  Oct 2020 - Jun 2022

  Project Manager

  • Managed end-to-end execution of large-scale infrastructure projects, including data center migrations and cloud migrations.• Defined project scope, objectives, and deliverables in collaboration with stakeholders, ensuring alignment with business goals and requirements.• Led cross-functional teams, including engineers, system administrators, and vendors, providing guidance, direction, and performance feedback.• Developed and maintained comprehensive project plans, schedules, and budgets, tracking progress and implementing necessary adjustments.• Conducted risk assessments and implemented mitigation strategies to minimize project risks and issues.• Oversaw procurement activities, including vendor selection, contract negotiation, and resource allocation.• Collaborated with stakeholders, including business units, senior management, and IT teams, to ensure seamless integration of infrastructure solutions.• Managed project communication and stakeholder expectations through regular status updates, meetings, and reports.• Utilized Waterfall project management methodologies to drive project execution and ensure on-time delivery. Show less

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  HCLTech

  Jun 2022 - Jan 2024

  Help Desk Specialist - Team Lead Projects

  • Successfully lead a team of 10 members in different geo-locations.• Providing exceptional day-to-day support to 2000 users and 4000 devices and other IT equipment.• Supporting second - third tier level support for the environment (software, hardware, networks, printers).• Providing functional and technical support, troubleshooting, and diagnosing hardware and software problems, including desktop, laptop, wan, LAN, and remote systems and mobile devices.• Assisting in the installation/updating of software, and setup/troubleshooting of all equipment.• First point of contact and providing quick support in case of P1, P2, or P3 incidents.• Tracking and de­escalating issues for computers, Mobile phones, Printers, and telephone equipment.• Oversee the investigation and resolution of hardware and software issues both remotely and onsite. Show less