Christopher Hanso

Experience

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  FedEx

  May 2021 - Jun 2022

  Customer Service Specialist

  As a Customer Service Specialist at FedEx International, I bring a wealth of experience and a strong commitment to delivering exceptional service in the fast-paced and dynamic world of logistics and global shipping.Throughout my career, I have honed my customer service skills, ensuring a seamless and positive experience for customers at every touchpoint. I excel in understanding unique shipping needs, providing accurate information, and assisting in navigating complex shipping solutions tailored to international requirements.My ability to communicate effectively and empathize with customers has allowed me to swiftly address concerns, provide timely updates on shipments, and resolve issues with the utmost professionalism and courtesy. I understand the importance of keeping customers informed and reassured, especially when it comes to their valuable packages and time-sensitive deliveries.In addition to resolving customer inquiries and concerns, I am adept at managing and coordinating with various teams within FedEx to ensure the smooth and efficient movement of packages across borders. This involves collaborating with operations, customs, and other stakeholders to prioritize shipments and meet customers' expectations for delivery timelines.Furthermore, my proficiency in utilizing FedEx's technological platforms and systems enables me to streamline processes, track shipments accurately, and offer informed guidance to customers. I am committed to continuous learning and adapting to new tools and technologies to enhance customer service levels and operational efficiency.In summary, my experience as a Customer Service Specialist at FedEx International has equipped me with the skills, knowledge, and dedication needed to provide world-class service to customers. I am passionate about ensuring smooth international shipping experiences and leveraging my expertise to contribute positively to FedEx's commitment to customer satisfaction and operational excellence. Show less

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  Currencies Direct

  Jun 2022 - Feb 2024

  AML Complaince Officer

  I am a seasoned AML/CTF compliance officer with a deep understanding of global compliance laws and regulations. My expertise lies in managing sanctions, detecting and preventing bribery, and implementing enhanced due diligence protocols.•ENHANCHED DUE DILIGENCE (EDD): Conducting thorough background checks on customers to verify their identities, assess their risk levels, and ensure they are not involved in illicit activities.•SANCTIONS SCREENING: Screening customers and transactions against government sanctions lists of OFAC, Interpol-UN sanctioned entities to prevent dealings with prohibited individuals or entities.•TRANSACRION MONITORING : Continuously monitoring transactions for unusual or suspicious activity that may indicate money laundering or terrorist financing.•SUSPICIOUS ACTIVITY REPORTING (SAR's): Identifying and reporting any suspicious transactions to relevant authorities, such as Financial Intelligence Units (FIUs) or law enforcement agencies.•RISK ASSESSMENT: Evaluating and categorizing the level of risk associated with customers, products, and geographic locations to implement appropriate controls.•COMPLIANCE POLICIES : Developing and maintaining AML/CTF policies and procedures in line with regulatory requirements and industry best practices.•REGULATORS : Preparing and submitting reports to regulatory authorities as required by law, including regular reports on AML/CTF compliance.•RISK MIGITATION : Implementing risk mitigation measures, such as enhanced due diligence or account closures, for high-risk customers or transactions.•INTERNAL INVESTIGATION : Conducting internal investigations when suspicious activity is detected and cooperating with external investigations by authorities.•ADVISORY ROLE : Providing guidance and advice to the organization's management on AML/CTF matters, including potential risks and compliance issues. Show less

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  Morgan Stanley

  Mar 2024 - now

  Associate - EDD, AML Compliance & Wealth management.