Dimpy Agnihotri

Experience

• 

  Taj Hotels

  Apr 2004 - Dec 2007

  Guest Service Officer

  Ideated the customer-centric development for guest delightReport and Analysis on guest Feedback incorporating ideas to create a guest-friendly environment Training and grooming of Interns towards guest relationship and Lobby Management

• 

  AccorHotels

  Apr 2012 - Dec 2021

  Manager-Office of Chief Operating Officer India and South Asia

  Created and established structured (Weekly/Monthly/Yearly) reports for overall hotel and team performancesDrafted and Implemented channels for smooth flow of networking between inter departments Organizing Desk and report management for group CEO and senior executives for structured operations. Single point contact for coordinating with international offices and departments scheduling conferences and tie-ups for timely deliveries.Strategic follow-up routines for reporting, scheduling, and travel arrangement for time and cost-saving managementProficiency in establishing and enforcing office policies and procedures and for working with the management team on ad hoc tasks as requiredCompetency in building and maintaining relationships with major stakeholders, and excellent levels of customer satisfaction Show less

• 

  Calgary Institute of Counselling

  Jun 2022 - Mar 2024

  • Manager of Operations and Administration

    Sept 2022 - Mar 2024

  • Office Manager

    Jun 2022 - Sept 2022