Babatunde Atimishe

Experience

• 

  Stanbic IBTC

  Dec 2005 - now

  •Implements strategies to achieve goals assigned to the office as established in the Bank’s overall strategic plan; Collaborates with Zonal Operations development of the annual budget for the office and adheres to budget parameters. •Simplifies the client experience and eliminates delays by taking ownership of cross-regional and cross-functional issues, navigating the global organization, and mobilizing the appropriate resources to ensure a timely and satisfactory resolution.•Leads and manages subordinates, providing guidance and coaching where required and ensuring that staff members maintain courteous attitude towards customers.•Logs faults related to functioning of the branch and follows up to ensure timeous resolutions as per defined SLA such as ATM faults and building maintenance•Monitors internal controls in the region to ensure their adequacy and effectiveness and identify improvement opportunities, where appropriate, to address new or previously uncontrolled risks.•Prepares and analyses business performance, forecast, and dashboard reports to monitor SLA compliance and timely adherence to all deadlines. Show less •Identified and assessed the risks faced by the branch and maintained an effective system of controls to reduce the overall exposure.•Controlled all aspects of asset custodianship and ensured that correct routine procedures were followed at all times.•Ensured that staff were fully conversant with branch opening and closing procedures as well as security measures during banking hours.•Oversaw operational losses, revenue, expenditure, cash holdings, blank forms and headcount within agreed budgets and projections.•Monitored Automated Teller Machines (ATMs) for uptime and general condition. Show less •Facilitated good communication between the branch and Operations Processing Centre (OPC)/BFC/Recons/IT/Property and Premises to ensure prompt resolution of queries/problems and provision of effective customer service. •Identified major risks affecting the support function and ensured that the necessary steps were taken to measure, monitor and control these risks. •Ensured that recoveries were made in respect of copy statements, transfers, and certificates of balance.•Led and managed subordinates, providing guidance and coaching where required and ensuring that staff members maintain courteous attitude towards customers and that behavior and image is one of professionalism. Show less •Oversaw all operational activities including implementing and planning scope audits, documenting findings, coaching individuals towards immediate and sustained operational improvement.•Reviewed operational risk of the bank so as to comply with internal and external regulations.•Ensured the highest level of customer service in a positive, courteous and enthusiastic manner to customers.•Provided details for overdrafts, maintained cash limits for branch and monitored security equipment, and completed monthly branch audits.•Coordinated with the IT department to ensure continuous availability and effectiveness of business applications and technology infrastructure required for the Bank’s operations to run smoothly. Show less •Supported and assist the Manager Projects to plan, organise and lower-level control of the best bank enhancement project. •Ensured the successful implementation of new/changes to procedures and systems with the least amount of disruption to customer service, thereby providing a more effective and efficient customer service.•Developed a comprehensive project plan and executed a series of initiatives spanning customer loyalty recognition, staff celebrations and general public engagement.•Ensured that the branches meet all regulatory compliance standards and followed all operating policies and procedures.•Created and implemented detailed operating model changes. Show less •Managed requirements gathering, customizations, Data Migration, testing, training and deployment for Core Banking project.•Developed and maintained key project deliverables, project plans, communication plans and status reports. •Assisted with the testing phases of a project to understand from a practical perspective, how technological environment hangs together.•Performed recommendation of Best Practices – initiated and drove to simplify processes and procedures.•Obtained “Buy-in” into projects and benefits from all concerned/affected Communication. Show less •Ensured the availability of a fully functional cash service to tellers including the custody and balancing of vault cash, processing of vault deposits, withdrawal, and handling of related reports. •Checked physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.•Ensured that the correct security procedures were adhered to when cash was moved to agencies and delivered to/collected from Cash Management Unit.•Carried out first level support (basic) on User's workstations, scanners, or other peripherals.•Performed ATM support including: simple power related issues on UPS and inverter, ATM operation support; Availability, Cash management, resolution of simple issues like cash jam, and paper jam. Show less •Provided technical support and advice in the field of Payments, Settlements and Securities to senior management, other stakeholders such as Business Development teams to help drive new business solutions. •Ensured appropriate controls via timely updates on reconciliations through support and ongoing engagement levels with relevant business/ support units.•Worked closely with Compliance to design and maintain a process for reporting fraudulent activities to the appropriate regulatory authorities. Show less

  • Regional Service Manager, Southeast Region

    Jan 2019 - now

  • Head Service Support, Idejo Branch

    Oct 2016 - Dec 2018

  • Head Service Support, Adetokunbo Ademola Branch

    Jun 2013 - Sept 2016

  • Regional Operations Manager, South West 1

    Oct 2011 - May 2013

  • Head Implementation (Best Bank Enhancement Project)

    Aug 2009 - Oct 2011

  • Implementation Officer-Best Bank Enhancement Project

    May 2008 - Aug 2009

  • Assets Custodian

    May 2007 - Apr 2008

  • Fund Transfer Officer

    Nov 2006 - Apr 2007

  • Teller

    Dec 2005 - Oct 2006