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Claire Manuel

Claire Manuel

Office Junior

Followers of Claire Manuel175 followers
location of Claire ManuelGlasgow, Scotland, United Kingdom

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  • Timeline

  • About me

    Lead by example 🖤

  • Education

    • City of glasgow college

      2009 - 2011
      HNC SOCIAL SCIENCES B

    • The University of Glasgow

      2011 - 2015
      Master of Arts (M.A.) Theology/Theological Studies

      Activities and Societies: Theology and religious studies society - secretary Harry Potter society - social media manager Book club - secretary

    • The University of Glasgow

      2011 - 2015
      Master of Arts (M.A.) Theology/Theological Studies

      Activities and Societies: Theology & Religious Studies Society Harry Potter Society Psychology Society GU Book Club

  • Experience

    • Spowart label printers

      Oct 2001 - Feb 2002
      Office Junior

    • EAST END SAWMILLS LIMITED

      Mar 2002 - Jan 2004
      Personal Assistant

    • ANGEL GROUP

      Mar 2004 - Jun 2007
      Executive Assistant

    • Makeover 2000

      Aug 2007 - Aug 2009
      Head Receptionist/ Executive Assistant

    • William Hill

      May 2011 - Jun 2012
      Customer Service

      Serving customers, cash handling, ensuring licensing regulations were upheld, general housekeeping, translating of bets,customer care, promotion of tournaments and in-house deals.

    • Smilebooth scotland

      Jun 2012 - Jun 2015
      Manager

      I am responsible for organising staff rotas, staff training and development, dealing with customer queries, online marketing, social media marketing, cash handling, setting up marketing and sales opportunities for the business such as wedding and trade shows, ensuring that all software is up to date therefore ensuring that the company is one of the most forward thinking, guaranteeing bookings and ensuring that customers remain satisfied with the product.

    • ASOS.com

      Sept 2015 - Nov 2015
      Customer Care Advisor

    • Teleperformance

      Sept 2015 - Nov 2016
      Senior Team leader (customer service and sales)

      Team leader for 16 customer care advisorsEnsuring KPIs are metKeeping staff morale upMonitoring adherence and attendanceCoaching and mentoring using the GROW model and SMART objectivesEnsuring company and client procedures are upheld. Stakeholder interaction Step up to cover operations manager Creating and distributing KPI reports to upper management and client

    • Ladbrokes Coral Group

      May 2017 - Sept 2017
      Customer Service Manager

      Customer service and the customer journey, reconciling the shop cash daily, open and close the shop, ensure licensing regulations are upheld, support cashiers doing their daily routine and help with any issues they have, deal with anti social behaviour, capture bets, deal with customer disputes

    • EMR

      Sept 2017 - Jul 2019
      Administrator & cashier

      Processing invoices Cash handling Customer service Parts ordering PPE ordering Ensuring data protection standards are upheld. Processing yard staff wages Creation of purchase orders Filing and maintenance of mobile plant Updating staff training recordsEnsuring industry standard Health and Safety legislation is upheld

    • STANLEY BAR LTD

      Jul 2019 - Aug 2020
      Bar Staff

    • SPS Doorguard Limited

      Mar 2020 - Nov 2021
      Property services coordinator

    • UK Civil Service

      May 2022 - now
      Executive Officer

  • Licenses & Certifications

    • First aid in the workplace

      Occupational health works
      Jun 2016

  • Volunteer Experience

    • Volunteer befriender

      Issued by NHS on Sept 2011
      NHSAssociated with Claire Manuel