Claire Hayden

Experience

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  H L Legal & Collections

  Jun 2000 - Jan 2006

  Non contentious litigation manager

  Arranging collection of overdue car rentals, loan payments, and chasing overdue invoices for a wide range of clients. Raising money and return of goods claims to courts where necessary, following up with warrants, AOE applications etc. Liaising with court staff and instructing third party agents to attend hearings. Providing updates and recommendations on next actions to clients, raising of invoices.

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  Direct legal & collections

  Jan 2006 - Nov 2010

  Team Leader

  Leading a team of agents acting in an outsourced capacity for a blue chip automotive client, collecting overdue rentals and end of contract damage charges.Also experienced in mortgage shortfall collections, negotiating repayment of hire purchase agreements, loans etc

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  Percepta

  Nov 2010 - Oct 2014

  Responsible for management of 3 Team Leaders to ensure achievement of monthly SLA’s and KPI’s.Responsible for 3 areas of the Daventry operation: Correspondence handling, Dealer Champion/relationship management and Parts Supply and Distribution.Regular analysis of team performances to identify better efficiencies and opportunities for improvement. Presentation of weekly and monthly department performance to Client. Manage effective business relationships with Senior Management Team and ClientWorking closely with HR on the recruitment of suitable candidates into the businessEnsuring excellent communication Show less

  • Operations Executive

    Aug 2012 - Oct 2014

  • Team Leader

    Nov 2010 - Aug 2012
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  SWGfL

  Jul 2015 - now

  The South West Grid for Learning Trust is an award winning charity ensuring children benefit from technology, free from harm, with safe, secure and reliable services including learning technologies to improve outcomes, and the toolkit for being safer online. As a not-for-profit charitable trust, primarily working on behalf of schools, we aim to provide the best possible range of quality services to help schools, and other establishments, to use technology to both impact positively on teaching and learning as well as their online safety. Show less

  • Head of Customer Services & Operations

    Dec 2022 - now

  • Customer Support & Operations Manager

    Jul 2015 - Dec 2022