Unwana Abrahams

Unwana Abrahams

Network Technician

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location of Unwana AbrahamsNigeria

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  • Timeline

  • About me

    Assistant Manager at Dangote Projects

  • Education

    • Achievers University

      -
      Bachelor's degree Computer Science
  • Experience

    • Metelsmann Resources

      Apr 2009 - Dec 2010
      Network Technician

      Managing, maintaining hardware, software and network devices, Install, Configure and Troubleshoot Cisco IOS devices for internet service connectivity, Plan a basic wired infrastructure to support network traffic, Design an IP addressing scheme to meet LAN requirements, Create an equipment list to meet LAN design requirements, Installation, configuration and troubleshooting Cisco and non-Cisco network equipment, Provide troubleshooting and maintenance support to network users within the organization/clients, Teaching of CCNA, CompTIA A+ and CompTIA N+ courses. Show less

    • BICS Limited

      Jan 2011 - May 2015
      Senior Faculty

      Teaching of CCNA, CompTIA A+, CompTIA N+, and Microsoft Office courses, Install, Configure and Troubleshoot Cisco IOS devices for internet server connectivity, Plan a basic wired infrastructure to support network traffic, Design an IP addressing scheme to meet LAN requirements, Create an equipment list to meet LAN design requirements, Managing, maintaining hardware, software and network devices, Provide troubleshooting and maintenance support to network users within the organization.

    • Save the Children International

      Jun 2015 - Jun 2016
      IT Support Assistant

      Assist users in resolving technical issues relating to application systems, Provide IT, System Access and Application support to internal department users, Setup, Maintain and Troubleshoot PCs, Network and Systems issues, Source and put up proposals for new PCs, Software, Servers, Printers and other IT equipment or services, Provide support for special projects as assigned by Management, Perform periodic security log review in systems, Providing phone and PC technical support to employees and customers, Configuring and/or reformatting desktops & laptops and installing required software, Monitoring and maintaining server infrastructures, Diagnose and troubleshoot general network and hardware problems, Assist in testing and debugging new hardware or applications, Help document and test IT procedures and policies. Show less

    • Dangote Industries Limited

      Jul 2016 - now
      IT Assistant Manager

      All aspects of end-user computer support and troubleshooting, including hardware, software, and phone support of on-site and remote users, Responsible for the rollout of servers and laptop PCs including software and hardware upgrade planning and the general execution of end-user equipment rollouts, Responsible for evaluation and purchase of all end-user computing equipment including desktops, laptops, peripheral devices, Lead teams in triage, assessment and recommendation of short-term and long-term solutions to staff issues, Communicate in a prompt, courteous and effective manner with internal and external customers in all circumstances including providing information, answering questions, relaying messages. Maintain confidentiality of internal communication, Recommend to programme team’s areas of improvement in performance and feature capabilities that will improve programme delivery, Accurate tracking of all hardware and software, Participate in architecture discussions and planning, Provide technical guidance and mentoring to team members, Assign areas of responsibility; ensure team members have clear priorities and resources to accomplish objectives, Maintain high morale and motivate team members, Manage a team of 5 to 6 employees located in different sites. Provide IT, System Access, and Application support to internal department users, Setup, Maintain and Troubleshoot PCs, Network, and Systems issues, Source and put up proposals for new PCs, Software, Servers, Printers, and other IT equipment or services, Provide support for special projects as assigned by Management, Perform periodic security log review in systems, Document and test IT procedures and policies. Show less

  • Licenses & Certifications

    • CompTIA A+

      CompTIA
      Nov 2012
    • Microsoft Certified Professional

      Microsoft
      Mar 2002
    • Personal Safety and Security

      Save the Children International
      Sept 2015
    • IT Information Library Foundations Certification (ITIL)

      AXELOS Global Best Practice
      Oct 2018
    • Cisco certified Network Associate

      Cisco
      Apr 2012
    • CompTIA Network+

      CompTIA
      Oct 2013
    • Technologist

      Nigeria Computer Society
      Jul 2012
    • Oracle Database 11g Administrator Certified Associate

      Oracle
      May 2012
    • Oracle Database SQL Certified Expert

      Oracle
      May 2012