Unwana Abrahams

Experience

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  Metelsmann Resources

  Apr 2009 - Dec 2010

  Network Technician

  Managing, maintaining hardware, software and network devices, Install, Configure and Troubleshoot Cisco IOS devices for internet service connectivity, Plan a basic wired infrastructure to support network traffic, Design an IP addressing scheme to meet LAN requirements, Create an equipment list to meet LAN design requirements, Installation, configuration and troubleshooting Cisco and non-Cisco network equipment, Provide troubleshooting and maintenance support to network users within the organization/clients, Teaching of CCNA, CompTIA A+ and CompTIA N+ courses. Show less

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  BICS Limited

  Jan 2011 - May 2015

  Senior Faculty

  Teaching of CCNA, CompTIA A+, CompTIA N+, and Microsoft Office courses, Install, Configure and Troubleshoot Cisco IOS devices for internet server connectivity, Plan a basic wired infrastructure to support network traffic, Design an IP addressing scheme to meet LAN requirements, Create an equipment list to meet LAN design requirements, Managing, maintaining hardware, software and network devices, Provide troubleshooting and maintenance support to network users within the organization.

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  Save the Children International

  Jun 2015 - Jun 2016

  IT Support Assistant

  Assist users in resolving technical issues relating to application systems, Provide IT, System Access and Application support to internal department users, Setup, Maintain and Troubleshoot PCs, Network and Systems issues, Source and put up proposals for new PCs, Software, Servers, Printers and other IT equipment or services, Provide support for special projects as assigned by Management, Perform periodic security log review in systems, Providing phone and PC technical support to employees and customers, Configuring and/or reformatting desktops & laptops and installing required software, Monitoring and maintaining server infrastructures, Diagnose and troubleshoot general network and hardware problems, Assist in testing and debugging new hardware or applications, Help document and test IT procedures and policies. Show less

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  Dangote Industries Limited

  Jul 2016 - now

  IT Assistant Manager

  All aspects of end-user computer support and troubleshooting, including hardware, software, and phone support of on-site and remote users, Responsible for the rollout of servers and laptop PCs including software and hardware upgrade planning and the general execution of end-user equipment rollouts, Responsible for evaluation and purchase of all end-user computing equipment including desktops, laptops, peripheral devices, Lead teams in triage, assessment and recommendation of short-term and long-term solutions to staff issues, Communicate in a prompt, courteous and effective manner with internal and external customers in all circumstances including providing information, answering questions, relaying messages. Maintain confidentiality of internal communication, Recommend to programme team’s areas of improvement in performance and feature capabilities that will improve programme delivery, Accurate tracking of all hardware and software, Participate in architecture discussions and planning, Provide technical guidance and mentoring to team members, Assign areas of responsibility; ensure team members have clear priorities and resources to accomplish objectives, Maintain high morale and motivate team members, Manage a team of 5 to 6 employees located in different sites. Provide IT, System Access, and Application support to internal department users, Setup, Maintain and Troubleshoot PCs, Network, and Systems issues, Source and put up proposals for new PCs, Software, Servers, Printers, and other IT equipment or services, Provide support for special projects as assigned by Management, Perform periodic security log review in systems, Document and test IT procedures and policies. Show less