Derrick Johnson

Experience

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  FOCUS Brands

  Jan 2006 - Jan 2010

  Franchise Business Consultant / Concept Training Manager

  • Achieved financial and operational results through effective oversight of regional operations.• Provided exemplary business consulting services to drive franchise partners' success.

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  Barnes & Noble, Inc.

  Jan 2010 - Jan 2012

  Regional Field Cafe Operations

  • Formulated and implemented operational strategies, leading to increased sales and profits.• Supported senior management in optimizing business opportunities.

• 

  Sky Zone Franchise Group

  Jan 2014 - Jan 2017

  Director Of Franchise Operations, South Region

  • Served as a key liaison between the company and franchise partners.• Administered cross-functional oversight in new park openings and training.• Managed franchisee relations, contributing to the growth of the franchise network to 200+ locations.

• 

  Washington Nationals

  Mar 2018 - Oct 2019

  Director of Concessions Operations

  • Directed operational activities, generating $30M in revenue.• Spearheaded operations in a highly unionized environment with staff exceeding 900.• Contributed to a 40% sales growth through strategic re-branding and menu innovations.• Created and developed off-season training program, leading to enhanced staff performance.

• 

  Corlex Capital

  Jan 2019 - Jan 2021

  Director of Franchise Operations

  • Conducted improvement initiatives for franchise restaurant companies, enhancing efficiency and profitability.• Supported franchisee business and assist with developing business plans to maximize improvement (operations, marketing, training, etc.)• Successfully hired, trained, and developed key personnel for all locations.• Responsible for the planning, coordination, oversight, and direction of operational goals for all new store openings and consulting with Franchise partners• Analyzed inventory procedures, leading to a 10% reduction in food costs.• Initiated mandatory customer service training program, increasing guest satisfaction to 75%.• Improved employee satisfaction by 50% while reducing staff turnover by half. Show less

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  Sodexo at Jackson University

  Jun 2021 - Aug 2022

  Resident District Manager

  • Plan and manage food service across the entire campus, including strategic operations planning.• Coordinate and manage unit managers and personnel in various departments.• Balance fiscal constraints with operational goals, ensuring sustainable practices.

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  Tropical Smoothie Cafe

  Jul 2022 - Jul 2023

  Franchise Business Leader

  • Provided leadership and direction to franchisees in executing business strategic initiatives.• Maintained brand standards across all franchised locations, ensuring consistency in food safety, product quality, and guest service.• Collaborated with cross-functional teams to ensure consistency in operational excellence and brand standards.

• 

  Cinnaholic

  May 2023 - now

  • Spearhead strategic direction for Franchise & Marketing Restaurant Operators in the U.S. and Canadian markets, ensuring operational standards and guidelines adherence.• Develop and guide a team of 5-7 Franchise Operations Managers in strategic planning.• Establish Key Performance Indicators (KPIs), achieve standardized organizational goals, and cultivate year-over-year growth-oriented outcomes.• Develop and execute strategic business plans, maintain positive working relationships with key stakeholders to assist them with accomplishing their goals, and negotiate win-win solutions.• Review franchise profit and loss statements, quality reports, customer feedback and store audits to identify trends and implementation of best practices to enhance operational support and training.• Achieve corporate operational initiatives, emphasizing brand standards and profitability objectives.• Collaborate with franchise partners to drive sales, profitability, and operational excellence. Show less

  • Vice President of Operations

    May 2023 - now

  • Director of Franchise Operations

    May 2023 - May 2024