Akram Serniabat

Akram Serniabat

Market Researcher

Followers of Akram Serniabat16000 followers
location of Akram SerniabatDhaka, Bangladesh

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  • Timeline

  • About me

    Customer Service Center Manager at Grameenphone

  • Education

    • Govt.Gournadi College

      2008 - 2011
      Bachelor of Business Studies (BBS) Bachelor of Business Studies

      This course is an undergraduate degree course that is of 3 years duration. This course is an amalgamation of academic knowledge of business and related subjects like marketing, economics, accountancy, finance, etc and practical work experience. This course has become one of the leading and most preferred courses opted by many undergraduate students. The BBS course focuses on providing in-depth knowledge of business studies and administration-related fields and after completing the course… Show more This course is an undergraduate degree course that is of 3 years duration. This course is an amalgamation of academic knowledge of business and related subjects like marketing, economics, accountancy, finance, etc and practical work experience. This course has become one of the leading and most preferred courses opted by many undergraduate students. The BBS course focuses on providing in-depth knowledge of business studies and administration-related fields and after completing the course, students develop the intellectual, practical, managerial, communication skills, and business decision-making capability. One of the essential features of pursuing a BBS course is, it not only focuses on the theoretical study but by pursuing Bachelor of Business Studies (BBS) course from well-recognized colleges/institutes students learn various skills such as organizational management skills, entrepreneurship skills, communication skills, interpersonal skills, and analytical skills. Show less

    • National University | Bangladesh

      2006 - 2008
      Higher Secondary Certificate Business/Commerce, General B

      Higher Secondary Certificate Examination means a Common Public Examination conducted by the Divisional Board on behalf of the State Board at the end of the Higher Secondary Education course (12 Grade) i.e. at the end of Second Year of the Junior College throughout the State.HSC stands for Higher Secondary Certificate, comprising two years from classes XI and XII that leads to the higher secondary exam. There are three streams: science, commerce, and art. In addition, students can choose from a… Show more Higher Secondary Certificate Examination means a Common Public Examination conducted by the Divisional Board on behalf of the State Board at the end of the Higher Secondary Education course (12 Grade) i.e. at the end of Second Year of the Junior College throughout the State.HSC stands for Higher Secondary Certificate, comprising two years from classes XI and XII that leads to the higher secondary exam. There are three streams: science, commerce, and art. In addition, students can choose from a variety of combinations such as life sciences, purely natural sciences, and various business disciplines. Exams for the HSC report will be held in March and students must pass 40% of 6 subjects in 5 subjects to be successful. Students are awarded based on their percentage score of 100. 30 points of science subjects remaining in practical papers. Show less

    • Govt. Titumir College, University of Dhaka

      2011 - 2015
      Master of Business Studies in Management Management Second Class

      Master in Business Studies [MBS] is a postgraduate business study degree of 2 years which is divided into 4 semesters of study, 2 semesters each year. The Master of Business Studies degree program combines the study of advanced theory with research. Business Studies concerns with the wide network of business activities in different forms whether it's industrial or commercial. Some of the subject covers in this course are business finance & accounting, business economics, business law, business… Show more Master in Business Studies [MBS] is a postgraduate business study degree of 2 years which is divided into 4 semesters of study, 2 semesters each year. The Master of Business Studies degree program combines the study of advanced theory with research. Business Studies concerns with the wide network of business activities in different forms whether it's industrial or commercial. Some of the subject covers in this course are business finance & accounting, business economics, business law, business ethics, export marketing, etc. Show less

  • Experience

    • Jhuriwala

      Feb 2008 - Jul 2011
      Market Researcher
    • Grameenphone Ltd

      Oct 2014 - now
      Customer Service Center Manager

      *Proactively aware/inform customers regarding GP products/service*Capture customer insights and escalate critical issues / complaints and provide timely feedback*Maintain targeted KPI on a regular basis*Serve customers with helping attitude to play a significant role in customer satisfaction, retention and acquisition to enhance Grameenphone brand image.* Internal & external communication* Analyzing sales figures - reporting growth, expansion, and change in markets* Sell SIM cards, internet bundles and all other Grameenphone services.* Reporting daily sales to senior management.* Maintain Inventory volt. Show less

    • Fiverr

      Mar 2018 - Jun 2019
      Graphic Designer

      Graphic design has become my passion . Every day I face new interesting challenges that help me to develop my skills and become a better designer.I can help you with tasks such as:✔️ Development of flyers, business cards and brochures✔️ Social Media poster , banner DesignUsually I work in Adobe Photoshop and Adobe Illustrator and Canva.You can reach me any time! Always open to new interesting jobs!

  • Licenses & Certifications

    • B.B.S

      National University of Bangladesh
      Jan 2011
    • Master of Business Studies in Management

      Govt. Titumir College, University of Dhaka
    • H.S.C

      National University of Bangladesh
      Jan 2006
  • Volunteer Experience

    • Community Volunteer

      Issued by Entrepreneurship নিজের বলার মতো একটা গল্প Foundation on Jan 2018
      Entrepreneurship নিজের বলার মতো একটা গল্প FoundationAssociated with Akram Serniabat