Thomas Dale

Experience

• 

  Leeds University Clinical Trials Research Unit

  Aug 2014 - May 2015

  Information Systems Officer

  Creation of electronic data capture systems that support clinical trial research using Infermed's Macro version 4.0.

• 

  University of Leeds

  Apr 2015 - Jan 2016

  Service desk advisor

  Provision of first line IT support and IT education as part of the IT Service Desk to over 30,000 Students/Staff/Academics, on a one to one and group basis with various levels of proficiency with the English language. Supporting the University network by ensuring that queries were escalated to the network team with accurate and detailed network information. First line response and logging (Via ServiceNow incident management system) of technical problems via phone and in person, analysing and diagnosing hardware/software problems, and resolving these issues through to completion using either Dameware remote support software, or face to face via the helpdesk. Ability to quickly learn on the job and to provide advice and support for software supported by the University of Leeds IT department, in person via a drop in service and over the phone. Support for Macintosh/Windows hardware including Ipad, Iphone, Windows/Linux based Laptop/Tablet/Smart Phone.Use of IT systems to support enterprise IT within the University: Microsoft Active Directory, Bombgar, ServiceNow, Microsoft Office. Show less

• 

  Interac

  Jan 2016 - Feb 2017

  Assistant Language Teacher
• 

  Temple University Japan

  Feb 2017 - Jan 2022

  IT support
• 

  DAZN Group

  Jan 2022 - now

  Broadcast Systems Engineer

  -Maintaining, designing and implementing Ip and SDI based broadcast systems including:Evertz Dreamcatchers.Blackmagic Based RTMP systems.- Supporting the Media Asset Management system, troubleshooting and script creation using Bash and Python. -Racking and installing windows servers, network switches, IP Contribution systems, VMWare clusters across various data centers in multiple locations around Japan. -Managing vSphere administration and provision of new VMs. Upgrade to cluster to ensure HA.- Setup of Ansible automation system for managing configuration of windows based Editorial systems-Use of Powershell and SOAP API to create a backup of critical software.-Visual studio code and git environment to automate in various programming languages including Python/Ruby. Show less