Alison Mo

Experience

• 

  Singapore Airlines

  Jun 2012 - Mar 2014

  Ground Staff

  - Member of the Elite Service Team, focusing on improving passenger experience- Maintained passenger satisfaction metrics- Supported daily passenger check-in and boarding process

• 

  Mandarin Airlines

  Oct 2014 - Jun 2021

  Ground Operations Division- Member of the ground operation management team, focusing on flight handling and manpower roster planning- Acted as the Single Point of Contact (SPoC) for government officials and represented airlines- Coordinated execution plan with airline representatives and tracked flight status- Organized and reviewed shift schedules for different functional personnel Assistant Supervisor (Counter in Charge)- Led the ticketing specialist team, specialized in flight editing and itinerary rerouting- Coordinated ticketing-related activities and mange conflicts with different stakeholders- Arranged flight schedules, loading details and daily boarding duties

  • Ground Operations Supervisor

    Feb 2018 - Jun 2021

  • Assistant Supervisor

    Oct 2014 - Feb 2018
• 

  IAPS 陽明交大產業加速器

  Nov 2021 - now

  Communications Specialist

  - Successfully conducted 4 cycles of the global startup acceleration program, working with more than 30 international startups and regional venture capital partners- Successfully organized multiple on-site and online events from a smaller scale (more than 50 participants) to a larger scale (more than 500 participants)- Act as the liaison between the global sports Innovation management team, the Taiwan government, and founders / CEOs of the enrolled startups- Develop communication strategy to ensure program execution excellence, leveraging modern communication tools (e.g. Slack)- Manage external communication channels, including the official account, program website, and other public exposure channels (e.g. Digitimes, Business Next) Show less

• 

  Asia Pacific Accelerator Network

  Apr 2024 - now

  Manager