Experience

• 

  Østfold fylkeskommune

  Aug 2017 - Aug 2019

  Information technology trainee

  First-line IT Support at Malakoff High SchoolConducted educational presentations for students on the introduction of the school’s PC program.Provided technical support for both software and hardware issues.Monitored, diagnosed, and resolved network issues.Prepared and set up devices for use.Delivered support to both students and staff.

• 

  Viken fylkeskommune

  Jul 2021 - Jan 2022

  It consultant

  Maintenance, support, and implementation of client systems, audio-visual (AV) equipment, and office tools, focusing on troubleshooting and repairs for laptops, classroom AV setups, and office resources. Implementing new equipment entails configuring school PCs, preparing devices, and network connections. Offered first-line support for client system and classroom technology.

• 

  Byggfakta group

  Jan 2022 - Oct 2022

  It consultant

  In this role, I was responsible for managing both incoming and existing support tickets, documenting solutions, conducting troubleshooting, and performing installations. I was tasked with gathering detailed information for case escalation, providing daily support to users for both hardware and software issues. The position demanded a proactive approach, strong technical skills, and a customer-oriented attitude with a commitment to service excellence.

• 

  Crayon

  Oct 2022 - now

  Highlights & AchievementsIncident Response: Developed deep technical expertise in utilizing Defender XDR, Microsoft Sentinel, Entra ID, Active Directory, and Defender for Identity to execute comprehensive incident response actions.Effectively blocked unauthorized access, isolated compromised systems, and mitigated active threats in real time, reducing the risk of further impact.Threat Hunting: Created advanced KQL queries to uncover sophisticated threats and reduce false positives, ensuring proactive blocking of malicious IOCs (file hashes, URLs, IPs, domains) across security systems. Forensics: Conducted deep-dive investigations using Microsoft Purview and KQL to identify anomalous activity, analyze data exfiltration, and deliver actionable forensic reports for incident stakeholders.Identity & Access Management (IAM): Deployed and enforced phishing-resistant MFA for privileged users and entra Conditional Access Policies, ensuring robust identity protection. Automated policy management with Terraform for consistent and scalable IAM practices.Security Engineering: Configured Sentinel connectors, analytic rules, and tuning of alerts, significantly reducing alert fatigue while maintaining high sensitivity to real threats. Show less Managed incoming and existing support tickets, providing both first and second-line support to ensure timely issue resolution.Documented solutions, conducted troubleshooting, and performed installations for hardware and software issues.Collaborated with cross-functional teams to gather detailed information for case escalation and resolve complex technical challenges.Managed and maintained Microsoft Exchange email systems, ensuring seamless communication for end-users.Provided comprehensive technical support for Microsoft Office, SharePoint, and Teams, ensuring end-users' satisfaction.Demonstrated strong teamwork and communication skills in solving problems and improving processes. Show less

  • Security Engineer

    Mar 2025 - now

  • Cloud Security Consultant

    Oct 2023 - Mar 2025

  • Support Consultant

    Oct 2022 - Sept 2023