Experience

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  Retail specialist, inc.

  Jan 1992 - Jan 1995

  General manager

  Introduced and put up all Florsheim shoe shops in the Philippines. Managed the store operations of Florsheim in the domestic market. Handled all staff training and supervision as well as the merchandising and monitoring of stocks. Also assisted the Operations Manager in the overall operation of all RSI operated retail shops. Also responsible for the initial operation, training and system requirements of new shops opened by RSI that included Bossini, and Naturalizer Shoes.

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  Regentplus, limited

  Jan 1995 - Jan 2000

  Retail manager

  Did the buying for the Fashion Department in Duty Free Philippines (both Fiesta Mall and NAIA) as well as monitor the sales and inventory levels of concession brands managed by Landmark Management Services, Ltd.Managed the retail and trading operations of Regentplus Limited. Also set up the first fashion concession operation at the Duty Free Philippines for Christian Dior.

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  103.5 klite

  Jan 1998 - Jan 2001

  Guest co-host

  Guest co-host for Twisted on a Sunday with Jessica Zafra, a mid afternoon radio talk radio show.

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  Gnc philippines

  Jan 2001 - Jan 2002

  Product mix manager

  Set up and organized the Merchandising Unit of the company. Initiated the product distribution system to maximize sales and profitability within the company outlets.

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  Abs-cbn corporation

  Jan 2001 - Jan 2002

  Head writer / writer

  Part of the talent pool of writers for Points of View, a late night talk show on Studio 23.

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  Premier wine and spirits

  Jan 2003 - Jan 2006

  On premise account manager

  Responsible for the Domestic Sales and Marketing activities for the southern area (Paranaque, Pasay, Manila). Responsibilities include Events Marketing (both company and outlet initiated), Sales Marketing, Brand Promotions, Brand distribution and Instatement, Brand Visibility. Also made sure that new outlets are Brands represented are Chivas Regal, Jack Daniels, Wolfblas Wines, Jagermeister, Skyy Vodka, and various liquor and wine products.

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  Altasia, inc

  Jan 2006 - Jan 2007

  General manager

  Managed the company operation such as distribution, marketing and promotions, inventory management, staff supervision, reporting to principals, customer relations, as well as the company's day to day operation.

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  Optima wellness healthgroup inc

  Jan 2007 - Jan 2008

  Management consultant

  Developed the Operations procedurals of the company. Developed the computer system for processing of the multi level marketing aspect of the company. Management of Optima is the same as Integrus Inc .

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  Integrus, inc.

  Mar 2007 - Jan 2007

  Sales and marketing manager

  Assisted in the sales and marketing operations of the company. Introduced new sales channels and developed new business options.Company reformed to OPTIMA WELLNESS HEALTHGROUP INC

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  Pagcor

  Jan 2008 - Jan 2010

  Consultant

  Consultant to Casino Operations primarily with Tagaytay branch and later in Heritage.Also assisted with the Casino involvement with Malacanang’s PGMA Serbisyo Muna program.

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  Indent business corporation

  Jan 2009 - Jan 2012

  Brand assistant

  Monitor and assist company brands of the confectionary business in Duty Free Philippines.

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  Adedge magazine

  Jan 2011 - Jan 2019

  Writer

  Writer - Digital Marketing and Technologies

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  Quantum day

  Jan 2011 - Mar 2016

  Content creator

  Quantum Day (www.quantumday.com) is a science and technology news website.Most, if not all the articles have been supplied by affiliated organizations such as the European Southern Observatory (ESO), AAAS (American Association for the Advancement of Science), MIT, AHA (American Heart Association) and other institutions.

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  Teleperformance

  Jan 2013 - Mar 2016

  Analytics analyst

  Performs deep dive analysis for TPUSA projects and various TPUSA clients using voice, social or other analytics toolsCreates reports on statistics, root cause issues and recommend plans of action based on findingsMonitors ongoing analysis and reports for select projects and ad-hoc reporting and special projects as neededAttend or Lead meetings with client and/or company leadership to present and discuss results

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  Premier wine and spirits

  Jan 2016 - Jan 2019

  Business unit head

  Head of the Premium/Craft/Ultra Premium Unit of the company. Responsible and managed multiple high/premium brands in their development, growth, communication, marketing, sales, and overall direction.

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  Teleperformance

  Jan 2019 - now

  Responsible for recognizing areas for improvement within Programs/LOBsIdentify and implement necessary changes to enable the business to perform to its optimum abilityReview new and existing processes, resources and systems, making and overseeing any changes to the process technology where necessaryAct as point of contact between different departments within the company and relevant third partiesDrive, lead and manage major and complex change at pace to increase efficiency and improved outcomes for TP, ensuring involvement and engagement with key stakeholdersWork collaboratively with the senior leadership team of the Program and stakeholders to deliver the objectives of TP’s vision of High Tech High Touch.Implement technology solutions to provide better business intelligence to programs to enable them to improve operational performanceImplement technology solutions to help reduce redundant work, reduce repeat contacts, improve self-service, improve efficiency of programs Mas kaunti

  • Solution Success Manager

    Jan 2023 - now

  • Account Manager, Interaction Analytics

    Mar 2020 - Jan 2023

  • Lead Analyst

    Jan 2019 - Mar 2020