Experience

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  Larsen & toubro

  Aug 2007 - Sept 2015

  Dealer development in charge.Responsible for overall dealer development in terms of business enhancement and process improvement as per company guidelines. Responsible for targeted parts business of the territory. Handling Dealer Development, Profitability of Dealership , Manpower Skill enhancement, Process improvement as per company guidelines, Inventory planning, Auditing of dealerships, Quarterly incentive rating etc. Courtesy customer visits for service feedback and parts sales support. Support in machine sales thru dealer support etc. Show less Dealer and service coordinatorTo take care of service activities and dealer processes at Delhi area.Responsible for machinery up time of Delhi NCR area. Responsible for targeted parts business for the territory. Handling and resolving customer complaints thru dealer or company manpower related to warranty or non warranty issues. Settlement of warranty issues. Analyzing root cause of failures, determining warranty and highlighting quality issues to HO. Settlement of dealer claims. Customer courtesy visits with PM check reports for generating parts business. Organizing and participating in service camps etc. Show less

  • Area Dealer Development Incharge

    Apr 2013 - Sept 2015

  • Dealer and Service co-ordinator

    Jan 2011 - Mar 2013

  • Senior Service Engineer

    Jul 2008 - Dec 2010

  • Diploma Engineer Trainee

    Aug 2007 - Jun 2008
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  Kobelco construction equipment india

  Oct 2015 - Mar 2019

  Area service manager

  Area Service Manager.Responsible for overall dealerships handling and its improvement in given territory. Responsible for overall service activities of territory. Responsible for targeted parts business of the territory. Handling customer complaints, arranging to resolve thru dealer service manpower. Settlement of warranty issues. Analyzing root cause of failure for warranty determination and subsequently highlighting quality issues to HO. Handling dealer warranty and mandatory claims. Recruitment of quality dealer manpower and their skill enhancement thru proper matrix. Dealer financial handling. Dealer profitability tracking and enhancement etc. Show less

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  Jcb

  Apr 2019 - now

  Territory manager - service