Experience

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  At&t

  Jan 1998 - Jan 2003

  Manager chicago operations

  Second-level operations manager in Chicago region, leading five departments: provisioning, installations, repair, inventory, and quality control. Brought division operation up to code after prior management failure; revered deficiencies in six months, along with team of managers and lead-technicians, obtaining highest review scores in division history. Supervised implementation of Chicago Operations Disaster Recovery Plan; managed initiative from infrastructure perspective, including critical component recovery procedure documentation; facilitated capacity planning and infrastructure release. Enacted processes to ensure installation, repair, and provisioning metrics remained on-target; ensured round-the-clock domain team availability and timely incident response; ensured best practices implementation across all domains. Led infrastructure performance, availability, and scalability; implemented automation across all domains to reduce manual activities; directed customer-facing production environment monitoring, performance, release and deployment, security, reliability, availability, capacity, and other non-functional concerns. Show less

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  Wigdahl electric company

  Mar 2003 - Apr 2004

  Project manager

  Liaised with clients and completed quote requests and telecommunications installation project proposals. Identified and evaluated project scope; established project milestones and metrics; coordinated internally with sales, OSD, engineering, and purchasing departments to organize all electrical project aspects and ensure project roles and contributions. Obtained client signoff on completed projects; followed up on all action items requiring attention; supported sales with preliminary engineering activities, including system and process design specifications; determined feasibility of new equipment design, and modified existing facilities and equipment in light of technical and economic limitations. Prepared and reviewed RFQs to vendors and subcontractors; assisted with vendor and subcontractor contract discussions; advised about design standards for continuous process improvement. Mitigated potential contractor claims and identified additional customer project adders outside scope of delivery; formulate and manage client change orders. Prepared electrical installation packages for field personnel according to project schedule and instructions; assisted with field installation and commissioning activities; formulated manpower and materials needs; gleaned profits from over 97% of projects managed. Show less

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  Tds metrocom

  Apr 2004 - May 2005

  Field engineer

  Installed networks and performed troubleshooting, telecommunications product and equipment repairs, including VOIP and high-speed data (DSL, PON, and Ethernet). Spliced and maintained outside plant facilities and equipment; performed MAC (move, add, and changes) on network plant; found defective cable location with test equipment; repaired buried, aerial, customer cable. Liaised with clients regarding TDS service and product sales, including telephony, video/CATV, Internet, and high-speed networks. Installed, configured, maintained, and repaired Key Systems, Centrex Systems, and other business systems, including fiber terminals, ISDN, DSL, T-1, and DS3. Maintained backup to switch, voicemail, fiber optic terminals, etc.; updated manuals and provided functional support, fielding feature and function queries. Facilitated sale of products and services including Local Services, Central Office Services, Structured Cabling, MAC, Voicemail, Audio and/or Video Conferencing, and non-regulated CPE. Show less

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  Level 3 communications

  Apr 2005 - Apr 2023

  Project manager, metro north central region

  Manage full-cycle metro deployment installation projects in seven divisions: Chicago, Cincinnati, Indianapolis, Louisville, Memphis, Minneapolis, and Nashville. Direct weekly project status update calls for cross-functional teams ensuring project efficiency and timeliness; facilitate building-level and property-owner relationship tasks associated with Level 3 projects. Integrated local operations teams to Level 3 processes after merger with Time Warner, including complex and challenging workforce integration; led new team members, collaborated with local managers for metrics compliance. Facilitate communication among sales account teams and customer care managers regarding process improvements and efficiencies; resolve challenges with network, construction, marketing, corporate real estate, and sales contractors. Spearhead business development activities with market and network planners to assess demand and cost elements associated with Level 3 network expansion projects. Ensure optimal customer satisfaction by coordinating all projects via full life cycle organization; completed Green Belt Six Sigma and Microsoft Project 2013 training. Show less

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  Lumen technologies

  Sept 2020 - Apr 2023

  Contract manager
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  Hyperion solutions

  Jan 2023 - now

  Senior project manager