Experience

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  Chemproduct co. ltd, russia. shanghai, china.

  May 2007 - Jan 2009

  Sales management and business consultant

   Conducting supplier search for setup of ChemProduct Co. Ltd, Russia – China sourcing. Translating and negotiation facilitation. Supporting and supervising General logistics and supply chain operations. Managing “Compliance management”.

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  Pmg model agency. shanghai, china.

  Jan 2008 - Jul 2008

  Public relations coordinator

   Assisting with media events (of both Chinese and International character) Establishing major media placements for all models.

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  Educational english center “elite baby”. shanghai, china.

  Mar 2011 - May 2013

  English trainer

   Teaching students from 3-9 years old. Planning out the daily activities overall teaching materials and lesson plans. Recording the progress and behavioral reports. Designing worksheets for children according to their levels. Planning and facilitating seasonal events (Promotional events).

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  Olympia stone corp., venus marble group, shanghai, china.

  Jun 2013 - Feb 2014

  Business assistant

  • Developing connections with Russian, Ukrainian, Poland markets. • Translating documents and participating in negotiations. • Closing the sales with foreign partners. • Write proposals. Help with sales projections and help to plan and execute activities, outings and trainings. • Providing research on various international developments.

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  Ysm wheels corp., ltd. shanghai, china.

  Mar 2014 - now

  Regional sales manager

  • Managing all retail and online related customer contacts.• Providing quality responses to customer contacts in person, telephone & email.• Dealing with enquiries & answering calls from new and existing customers.• Suggesting solutions to customers in a positive manner. • Dealing with all escalated complaints and enquiries efficiently and effectively.• Communicate promptly any information to customers about their orders. • Giving customers information about company services and products. • Building relationships with customers. (Russia, Israel, Iraq, Macedonia)• Handling difficult and aggressive customers in a professional manner. • Personally tracking all of the orders for my customers. Developing delivery plan for them. • Contacting factories for solving production issues. Show less