Mushfeq Noor Afsar

Experience

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  United Computer Center

  Jan 2008 - Apr 2008

  Hardware Engineer

  ● Assembled and installed workstations. ● Troubleshooting Computer Related Problems including hardware or software problems

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  Imacon

  May 2008 - May 2008

  Technical Support

  ● Recommended a network infrastructure upgradation and successfully implemented it for the designated site.● Configured office equipment for network use.

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  Rahul Computex

  Jun 2008 - Aug 2008

  Computer Analyst

  ● Software and Hardware maintenance.● Complete overhauling of software/hardware.● Diagnosis of the issues related to software/hardware and proposed upgrading/improvement.● Implemented upgradation by installation of recommended hardware’s.● Maintaining Inventory for the location and record keeping.

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  Sutherland

  Sept 2010 - Apr 2011

  Technical Support Agent

  ● Worked for AT&T’s Connectech program.● Provided Tier 3 support for AT&T.● Worked closely with senior staff to resolve issues.● Communicated with customers over the phone and troubleshoot their issues over the phone or withremote support.● Scope of support included from computers, routers, modems, cable boxes to TV’s.● Logged incidents in a ticketing system and also communicated with tier two to understand and resolvethe issue.

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  Howard Johnson Inn

  Oct 2011 - Jun 2012

  Front Desk Agent

  ● Customer services● Process the necessary paperwork for daily sale

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  Vivoli

  Jun 2013 - Jan 2017

  Bartender

  ● Mixing drinks● Serving guests

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  Array Marketing

  Jan 2017 - Jun 2019

  ● Work closely with the other IT team members as a contact for assigned IT support issues and ensure proper computer operation so that end users can accomplish business tasks.● Receiving, prioritizing, documenting and actively resolving end user help requests.● Troubleshooting problem areas (in person, by telephone, remote control or via e-mail) in a timely and accurate fashion. ● Hardware deployment including server and switch installation in Data Center.● Installing, diagnosing, maintaining and up upgrading all PC hardware and equipment to ensure optimal workstation performance. ● Windows AD and Exchange user provisioning and administration.● Creating technical documentation, diagram & procedures.● Contribute to the solution design, testing and documentation, under the direction of the System Admin.● Implementing and testing new infrastructure solutions, research and evaluate external software and hardware tools. Show less

  • System Administrator / Service Desk Support

    Jan 2018 - Jun 2019

  • IT Support

    Sept 2017 - Jan 2018

  • IT Support Student (co-op)

    Jan 2017 - Aug 2017
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  Safari Bar & Grill

  Apr 2017 - Jun 2019

  Floor Manager

  ● Troubleshooting day to day technical issues and maintaining the POS system.● Creating new users for new employees and providing proper training on how to use the POS system.● Managed the floor staff.● Delegated customer needs and inquiries.● Dealt with restaurant paperwork and managed cash.

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  COBAIT

  Sept 2019 - now

  ● IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware.● Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.● Engineer and implement system solutions for customers using technologies that meet their needs.● Implement and support disaster recovery solutions.● Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.● Remote access solution implementation and support: VPN, Terminal Services, and Citrix.● System documentation and consulting services to include system reviews and recommendations.● Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages. Show less

  • Business Operations Manager

    May 2022 - now

  • Project Manager (In-charge) (Texas)

    Aug 2021 - May 2022

  • Dhaka Team Lead / Senior Technical Support Engineer

    Nov 2019 - May 2022

  • Technical Support Engineer

    Sept 2019 - Oct 2019