Michael Doake

Experience

• 

  IKEA Group

  Oct 2007 - Sept 2013

  Customer Relations
• 

  KPMG

  Sept 2013 - Oct 2015

  Management Consultant

  Was a member of the Corporates IT Advisory department working mainly within the Sourcing and Strategy teams, but also undertook internal secondments to both the Operational Transformation & People and Change departments.

• 

  British Airways

  Nov 2015 - now

  Lead strategic initiatives and support operational delivery to transform customer satisfaction and operational efficiency for joint business and alliances customers across key global airports. Identify and lead key business transformation initiatives across the Americas region, exploiting group synergies and technology. Member of the Worldwide Airports team responsible for both customer service and operations across Eastern Europe and the Balkans. This area encompasses twelve airports - Prague, Budapest, Warsaw, Krakow, Tallinn, Split, Zagreb, Dubrovnik, Pula, Tirana, Sofia and Bucharest.Key Responsibilities include - People Management, Airport Planning, Supplier Management, Budget Management, Crisis Management and Performance Management Was a member of the Revenue Management Futures team, within the commercial team, working on a wide range of projects spanning many different areas of revenue management including NDC, Disruption handling, Merchandising and Hybrid.

  • Vice President Joint Business & Business Development

    Jun 2023 - now

  • IFCE (Cabin Crew) Operations Manager

    Oct 2022 - Jun 2023

  • IFCE (Cabin Crew) Operations Performance Improvement Manager

    May 2019 - Sept 2022

  • Customer Service & Operations Manager - Eastern Europe & Balkans

    Sept 2016 - Apr 2019

  • Product Delivery Executive

    Nov 2015 - Sept 2016