Tiara Jade Thweatt, RVT

Experience

• 

  Advantage Sales and Marketing, LLC

  Aug 2013 - Mar 2015

  Event Specialist
• 

  Amar Glen Veterinary Hospital

  Jun 2014 - Jun 2016

  Receptionist

  - Booked and scheduled appointments, ensuring efficient utilization of the doctor's calendar- Maintained cleanliness and organization of the facility to uphold high standards of hygiene and professionalism- Trained new hires on clinic protocols and procedures, facilitating smooth onboarding processes- Provided exceptional customer service to clients, addressing inquiries and concerns with professionalism and empathy- Managed client check-in and check-out processes, ensuring accuracy and efficiency- Handled billing systems, including cash, check, and credit card transactions, while maintaining accuracy and confidentiality- Performed basic clerical duties such as filing and managing an online database to maintain accurate records- Assisted veterinarians and veterinary technicians as necessary during procedures and examinations- Cleaned cages and fed animals, ensuring their comfort and well-being during their stay- Interacted directly with clients and patients, fostering positive relationships and ensuring a positive clinic experience for all involved. Show less

• 

  Banfield Pet Hospital

  Mar 2016 - now

  - Developed and implemented strategic business plans to drive growth and achieve business objectives.- Conducted thorough analyses of market trends, competition, and client demographics to identify opportunities for expansion.- Managed and optimized the financial performance of the veterinary hospital.- Oversaw budgeting, financial reporting, and expense control to ensure fiscal responsibility and profitability.- Demonstrated strong people leadership skills by developing and mentoring associates with the goal of .- Fostered an engaging team environment, promoting collaboration, communication, and a positive workplace culture.- Managed day-to-day operations effectively, allowing the medical team to focus on delivering high-quality veterinary care.Implemented streamlined processes to enhance operational efficiency and workflow.- Hired and onboarded a full hospital team in terms of support staff to work cohesively with the medical director/area chief of staff.- Managed social-media presence and networking opportunities to aid in growing the hospital’s patient base.- Focused on a team culture that prioritized growth, education, and elevation of licensed associates.- Managed and completed payroll for multiple hospital teams. - Took an active role of leadership within peer-groups to drive operational focus points. - Maintained and oversaw inventory, ordering, and price points.- Managed accounts receivable, client de-escalations and resolutions. Show less - Provided technical support to veterinarians to ensure quality care and maximize the quality of medicine for all patients- Maintained medical charts and ensured accurate documentation of patient records- Performed preparatory procedures for veterinarians, ensuring efficient workflow in the hospital- Ensured pets and their families are comfortable during their time in the hospital- Managed appointment books and provided exceptional customer service in person and over the phone- Maintained medical records for patients and clients, ensuring confidentiality and accuracy- Assisted practice manager as a liaison in supporting hospital operational goals, including delivering quality medicine and promoting preventative care- Problem-solved technical issues and contribute to the development of plans for success and growth for the team- Acted as a mentor and support staff development by providing guidance and training opportunities in veterinary assistance and technical skills- Possessed hands-on experience in complex radiology, emergency/critical care, anesthesia, and dentistry, capable of training and coaching on these topics. Show less

  • Veterinary Practice Manager

    Jun 2023 - now

  • RVT Shift Lead

    Jan 2020 - Jun 2023

  • Veterinary Assistant

    Mar 2016 - Jan 2020
• 

  Veterinary Emergency Group

  Mar 2021 - Jun 2023

  - Provided support to veterinarians and senior technicians during triage examinations and procedures- Assisted with technical skills including venipuncture, urinary catheter placement, and running laboratory procedures- Contributed to training initiatives for staff members, ensuring skill development and proficiency- Managed flow within the hospital to optimize efficiency and productivity- Allocated daily staff resources effectively to meet operational demands- Fostered team buy-in for hospital-centric goals and ensure metric attainability- Maintained open communication with clients in VEG's open hospital concept, providing support and information as needed- Delivered client education to ensure understanding of procedures and treatment plans- Demonstrated proficiency in client communication and support, honing skills to effectively address client needs and concerns Show less

  • ER Veterinary Nurse (RVT) - Shift Lead

    Jan 2022 - Jun 2023

  • ER Veterinary Assistant

    Mar 2021 - Jan 2022