Jacy Ren

Experience

• 

  The Hengan International Group Company Limited

  Nov 2016 - May 2017

  Sales Coordinator

  This company is a tissue paper and maternal and child hygiene products manufacturer. It is one of the earliest enterprises to enter the Chinese sanitary napkin market. -- Arranged hundreds of retailers’ orders to selected stores-- Checked inventory goods daily and document necessary changes.-- Acted as communicator and problem solver between sales department and supermarkets

• 

  Nuku Ora - an active Wellington region

  Mar 2019 - Jun 2019

  Business Analyst Intern

  --Collected requirements--Identified as-is business process and designed to-be business process--Talked with the technology provider, discussed options and optioned costing--Did marketing research on different options--Wrote the project vision report, business requirements report and report on recommendations

• 

  OrbitRemit

  Sept 2019 - Jan 2023

  Customer Support

  Deliver an excellent customer experience.Help customers via phone call, email, live chat and ensure their experience pleasant, productive, and memorable, and to mediate any situations that may have escalated. - Take inbound calls, deal with questions efficiently and effectively and input data in to CRM system- Resolve customers tickets with support queries- Follow up with customer queries when a solution can be provided- Gather requirements from customer and report to manager - Contact pay out partners to ensure all transfers process smoothly Show less

• 

  Kiwibank

  Jan 2023 - now

  Business Process Analyst